Norwegian Dawn Cruise Review by Jchowell5
- Sail Date: December 2016
- Destination: Western Caribbean
- Cabin Type: Obstructed Oceanview
Cruise was great overall. Smaller ship than we had on Carnival but not necessarily a bad thing. More intimate. We met some great people. Destinations were womderful. Climbing Maya ruins on Christmas Day, tubing on a rain Forrest river (in the rain) on our Anniversary with a Maya guide. Next day being smooched on by an amorous Capuccin Monkey. Great times.
The staff was friendly for he most part and went out of their way to make us feel special. A couple of bartenders were less than the best but they were more than made for by the rother st. I would recommend this route and cruise line to anyone. We may we'll do this one again.
On the down side, though, there were a couple of significant aspects that prevent this from being a 5 star review. First, the center of the top deck by the pool was taken up by a stage. That seriously limited the space for guests. More, though, the Gand that played on that stage was a reggae style band and LOUD! Speakers all around the stage blasted their music into every corner. Lest you think I am just an old fogey who doesn't like loud things, I have been around concussive blast waves. They do bad things to your internal body. This volume felt like one long slow explosion and was painful for me. There was literally no way anyone could carry on a conversation when they were playing. We had to grab whatever food or drink we wanted and head up a deck, and maybe away from the pool area, to get a sound baffle from the glass and other structures in order to enjoy sitting out in the sunshine.
The other thing was that we had a card in our room congratulating us on our Anniversary. That was very nice. The card said to give it to the matre de at whatever restaurant we went to on our Anniversary. We chose the French restaurant, Le Bistro. Handed the card over as instructed and were seated. As we were eating a small group of people appeared and sang Let Me Call You Sweetheart to a nearby table. I looked at my wife and speculated that they might were supposed to be singing to us. But, whatever. Shortly the couple at that table came by and asked us if it was our Anniversary since we were the only people in the restaurant tha looked like we were celebrating such an event. He said that they were not even married and he didn't take our cake. Then he went to tell the staff of their mistake.
A while later the same people appeared at our table and repeated their performance and placed a very pretty cake on our table, right after we had ordered desert. In fact, our desert showed up in the middle of their singing. We thanked them and asked, since we already had desert, what we were to do with the cake. They said the would box it up for us. That was nice.
We finished and we're sitting at the table. Ready to go, we wondered what we were to do about the cake. We got our waiter and asked. He said they had sent it to our cabin. Well, you guessed it, no cake. We never did see that cake again after it was placed on our table.
Now, to be sure, we didn't go on the cruise for tha cake. And, had there been no card in our room, we wouldn't have even noticed. But the gesture was made ... and then abysmally executed. We are not looking for any kind of refund and not even sure an apology is necessary. But I have worked in customer service organizations and this was definitely not that.
So here is the feedback. Cost you a star.
As I said, though, we may we'll repeat this cruise and with NCL.
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Cabin Steward was Eugine Rodriguez. He was very nice and took good care of us. Room was midship and very conveniently located to the O'Sheehans Pub on one side and the aft elevators on the other. We brought a magnetic Olaf and put him on the door. Had a great time with people rearranging the pieces from day to day. Others got a kick out of watching it, too.
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