Celebrity Infinity Cruise Review by lizmit
- Sail Date: June 2009
- Destination: Alaska
- Cabin Type: Deluxe Ocean View with Balcony 2B
We just got back so I wanted to write this before it faded too much.
First night dinner was disappointing. I had the stuffed chicken, which was dry enough that it was probably hours old. The dining room was not crowded - late dining - and there were only 4 of us at our table for 8. Service was mediocre, no one took our drink orders until I requested someone half way through dinner.
Second night we ate in the SS United States to celebrate our 10th anniversary. Unfortunately Celebrity did not mark our special occasion for us with a cake, which I had requested in advance. Service was great, everyone in the room came to our table to introduce themselves. I had the filet mignon with truffle sauce which was good although it was not so tender that I could cut it with a fork as promised, and I have had better. We did not have a window seat although there were empty tables at the windows. I won't complain about that because we did not request a window seat be sure to request one in advance.
At the martini bar, Santos is a magician! He tosses, rolls, flips and flings bottles around with amazing speed and ends up mixing a wonderful martini. The bar manager Cailin (spelling?) has a great personality as well as server Taz. A great bunch of guys.
Speaking of personality, Captain Theo has the best personality of any ship captain we have encountered. We met him at our Connections party where he introduced himself as Theo (pause) the Captain!
We ate breakfast, lunch and most other dinners on deck 10. Food was definitely mediocre, and your dining choices are very limited very early. Most nights we went up to deck 10 after 7pm and the choice was pizza, pasta, salad bar, sushi, stir fry or for an additional fee you could dine on a fixed menu - we did not do that. Although Celebrity used to be known for their wonderful food, those days seem to be long gone. We had sailed on the Mercury last October and I wasn't impressed with the food then, it was even worse on Infinity.
Our cabin steward Ralph never acknowledged us by name, which was a surprise to us as on all other cruises our cabin attendants had always greeted us by name. He kept the cabin neat and clean but definitely did not go out of his way to do anything special for us. The most disturbing thing about Ralph was his bad body odor.
The balcony staterooms have tiny bathrooms. Last time we sailed in concierge - I strongly recommend it! The stateroom is a bit bigger, the sheets and towels are nicer, and the bathroom, especially the shower is bigger.
Several of our bath towels were stained, one had a hole in it as well as other tears and pulls. I can only hope that they threw it away since it was long overdue for retirement.
The ships singers and dancers were also disappointing. I've seen public schools put on better performances. Quality and professionalism were clearly lacking. Pearl Kaufman was the special guest performer. She is a wonderful pianist who played the tune Lara's Theme in Doctor Zhivago and many other movies.
In Ketchikan we took a floatplane ride to Misty Fjords. We booked it ourselves at the visitor center and flew on Carlin Air with Jeff as our pilot. Jeff did a great job of flying us safely there and back but was not talkative at all. I do not recommend them because of that.
In Juneau we booked the Mendenhall glacier and salmon bake tour through the cruise line. A comfortable bus drove us to the glacier, then a smaller bus took us to the ship after the salmon bake, which was quite good. Both of the bus drivers, Ben on the way there and Royal who is a Tlingit Indian on the way back were very friendly and informative.
In Victoria we booked a whale watching tour after listening to Brent Nixon (the naturalist onboard) talk about orcas. This was booked through the cruise line and was great. We saw quite a few orcas, possibly all local three pods, the weather was perfect, and the sound was smooth, who could ask for more?
Disembarkation went amazingly smoothly, maybe because we were one of the first few groups to get off.
To sum up my review I'd say that Alaska was great but I won't sail on Celebrity again. Overall the staff is not as friendly as other cruise lines we've sailed on, and although Celebrity owns Royal Caribbean, RC gives you much better service and much better food.
Happy travels ~ Liz
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