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Ship tired rusty dirty carpets and old fashioned in the public areas. The cabins were clean comfy beds and clean linen and towels cabin staff excellent. Bar staff over worked tiered and stretched. Main Dinning room staff overworked hence sloppy our table of 8 never got our food together on any courses and 7/10 in was warm to cold! The food was very good when we got it hot we felt sorry for the chefs all there effort ruoined by waiters not getting the food out quick. Also the wine waiters were very slow in the main dinning room. Ship Didn't feel Christmassy only one xmas tree! More effort was made for new year but the music in the main centrum was disastrous slow and boring. Properly our fault for choosing a cruise in the school holidays but was very surprised to find so many un accompanied children approx 8 years upwards charging around playing in the lefts pushing past elderly people being very load and hogging the hot tubs! Cannot understand why the UNDER 18 curfew is 1am yes 1 am! Every day. And New Year's Eve 12 to 17 years olds till 2am! Hence there was sick in the corridors! Many we saw drinking alcohol from the free champagne on New Year's Eve. Lastly royal Caribbean managed to leave 4 of our party of 8 stranded at Miami airport after they cancelled our flights home! Still waiting for an explanation and apologee as there 4 reps in the airport were not willing to assist us - we had to sort out our own flights home and hopefully we can reclaim the fee £1500 per seat back! So cruisers beware. We will never use this company again.

Disappointing xmas and new year cruise

Serenade of the Seas Cruise Review by Lezley

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Trip Details
Ship tired rusty dirty carpets and old fashioned in the public areas.

The cabins were clean comfy beds and clean linen and towels cabin staff excellent.

Bar staff over worked tiered and stretched.

Main Dinning room staff overworked hence sloppy our table of 8 never got our food together on any courses and 7/10 in was warm to cold!

The food was very good when we got it hot we felt sorry for the chefs all there effort ruoined by waiters not getting the food out quick.

Also the wine waiters were very slow in the main dinning room.

Ship Didn't feel Christmassy only one xmas tree!

More effort was made for new year but the music in the main centrum was disastrous slow and boring.

Properly our fault for choosing a cruise in the school holidays but was very surprised to find so many un accompanied children approx 8 years upwards charging around playing in the lefts pushing past elderly people being very load and hogging the hot tubs! Cannot understand why the UNDER 18 curfew is 1am yes 1 am! Every day.

And New Year's Eve 12 to 17 years olds till 2am! Hence there was sick in the corridors! Many we saw drinking alcohol from the free champagne on New Year's Eve.

Lastly royal Caribbean managed to leave 4 of our party of 8 stranded at Miami airport after they cancelled our flights home! Still waiting for an explanation and apologee as there 4 reps in the airport were not willing to assist us - we had to sort out our own flights home and hopefully we can reclaim the fee £1500 per seat back!

So cruisers beware.

We will never use this company again.
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Cabin Review

Cabin 3214
Cabins ok comfy beds and clean linen
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