1. They need a lot more trained staff. The absence of trained staff who could speak English or knew what they were doing was very noticeable which led to poor service and lots of misunderstandings. We suspect that RCI was training new staff at our expense without having many experienced mentors.
2. The food offered at both Windjammer and the specialty restaurants was predictable, boring, mundane and unpalatable. It would not have been acceptable on an American cruise. We were on Quantum of the Seas out of NJ in Mar 16 and there was no comparison. Quantum was far superior. The prices, service and enjoyment at the specialty restaurants on Quantum were a lot better, and cheaper, than what we experienced on Ovation.
3. The shows and entertainment on Ovation were a joke. After having the 1:40 hour stage show Mama Mia, for example, on Quantum in Mar 16 to the pathetic shows offered up on Ovation were disgraceful.