1. They need a lot more trained staff. The absence of trained staff who could speak English or knew what they were doing was very noticeable which led to poor service and lots of misunderstandings. We suspect that RCI was training new staff at our expense without having many experienced mentors.
2. The food offered at both Windjammer and the specialty restaurants was predictable, boring, mundane and unpalatable. It would not have been acceptable on an American cruise. We were on Quantum of the Seas out of NJ in Mar 16 and there was no comparison. Quantum was far superior. The prices, service and enjoyment at the specialty restaurants on Quantum were a lot better, and cheaper, than what we experienced on Ovation.
3. The shows and entertainment on Ovation were a joke. After having the 1:40 hour stage show Mama Mia, for example, on Quantum in Mar 16 to the pathetic shows offered up on Ovation were disgraceful.
4. There was no one in charge when we needed directions to get off the ship during port excursions. Everyone was wandering around trying to find where they had to be.
5. The prices being in USD were ridiculous. The AUD was not good and it added nearly 50% to our final on board bill. If you are in Australian/NZ waters, why not AUD? Princess manage to do it!
6. Our biggest gripe is that we appear to be treated as second class citizens because we are Australians. RCI would not get away with treating us like this if we were on an American/European/Caribbean cruise.
7. We are very unlikely to ever go on another RCI cruise.