Christmas cruise for myself and 17-year-old son - paid for Faster to the Fun, a complete waste, did not get on ship until almost 1pm. Room was open and not vacuumed. Went to lunch and returned, room had been vacuumed. Later that evening I was in the bathroom (sitting in the bathroom, if you know what I mean), assistant cabin boy walked in the cabin without knocking and proceeded to walk INTO THE BATHROOM without knocking. That set the tone for the entire cruise. I had to keep the DND sign on the door for the remainder of the cruise if I was in the cabin. I was over charged for a bottle of wine, had to argue with staff for a long time after being on hold for 45 minutes just to talk to someone. Turns out the advertised price was incorrect.

FOOD: Fraught with mediocrity on the buffet, selection was not varied enough from day-today. Normandie restaurant - food was better, but the first night the staff were rude. "Tea" served on two afternoons in Normandie restaurant - staff were unprepared, and only Lipton tea was served - if you wanted another brand of tea you were charged extra, ridiculous. Normandie restaurant on last night of cruise - we waited and waited before anyone took notice that we had been seated. After that our server was nice but only for extra tips and only addressed my son by name, not me. Oh and get bottled water, the water on the ship is gross, and they charge you $3.75 for a bottle of water in the cabin.

STAFF: 85% of the staff were rude or indifferent. When I was addressed by name it was by my first name. I personally did not like this. Don't call me by my first name, I'm not your friend. I realize this sounds picky, but if you're working for me don't address me by my first name. Also noticed that cash was missing from my bag after my son surprised staff in our cabin. USE THE CABIN SAFE ALWAYS. Most of the staff seemed pissed that they had to work on Christmas. Read more