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we chose this particular cruise for the destinations as we already been to most of the regular islands, this was our first and last cruise with royal Caribbean line. thee embarkation locale is dirty and guests are treated like cattle, we were booked in a superior balcony suite, it felt like a shipping container with a balcony, the bathroom is so small even the comedian joke about the only way to soap is first rub the soap on the walls of the shower and then roll. I can't even describe the bed because I was afraid to look underneath. they nickel and dime the passengers, no shampoo, or conditioner, our cabin person was non-existent we only saw him just a few times, the bedsheets were never changed, the room was dusty even after a request to vacuum, I made the mistake of opening the balcony door while the ship was moving, we paid dearly, the dust that came flying in from the curtains felt like we were next to a sand quarry so for the duration of the cruise we spent as little time as possible in the room. after the first day of visiting the windjammer cafeteria, we avoided it like the plague, the servers are the rudest peoples ever, but have to mention the staff in the reflection dining room ( Gerard and Heman) made up for the rudeness of the rest of the staff. The food were at best palatable( luckily we didn't get sick). the entertainment is ZZZ because I fell asleep almost every night, some of the cruise directors staff were terrible with the exception of one(Grant). the parties at night were ok and only because of the limitation of music selections. It is the first time I ever experience where staff members refers to guest as "hey Man" or "hey lady" when addressing guests. Be careful when returning from shore excursions because a few of the security guards are unprofessional and think that their are cops and treated the guest just like TSA agent do. Overall the excursions are decent. we met some nice and interesting folks both on and off the ship that made up for some short coming of management whose agents lies to get a sale, they make false promises i.e. onboard credits( when attempted to verify the guest is treated like a criminal by guest services,) or unrecorded diner vouchers sent to the homes that cannot be redeem. Oh I forgot to mentioned several ports the ship docked in freight terminal so in order to do anything in town one must take a shuttle. Overall we made the best of a bad experience, not coming back, we rather pay more on a higher quality line.

could wait to get off

Serenade of the Seas Cruise Review by jbuyon

5 people found this helpful
Trip Details
  • Sail Date: December 2016
  • Destination: Caribbean
we chose this particular cruise for the destinations as we already been to most of the regular islands, this was our first and last cruise with royal Caribbean line. thee embarkation locale is dirty and guests are treated like cattle, we were booked in a superior balcony suite, it felt like a shipping container with a balcony, the bathroom is so small even the comedian joke about the only way to soap is first rub the soap on the walls of the shower and then roll. I can't even describe the bed because I was afraid to look underneath.

they nickel and dime the passengers, no shampoo, or conditioner, our cabin person was non-existent we only saw him just a few times, the bedsheets were never changed, the room was dusty even after a request to vacuum, I made the mistake of opening the balcony door while the ship was moving, we paid dearly, the dust that came flying in from the curtains felt like we were next to a sand quarry so for the duration of the cruise we spent as little time as possible in the room. after the first day of visiting the windjammer cafeteria, we avoided it like the plague, the servers are the rudest peoples ever, but have to mention the staff in the reflection dining room ( Gerard and Heman) made up for the rudeness of the rest of the staff. The food were at best palatable( luckily we didn't get sick). the entertainment is ZZZ because I fell asleep almost every night, some of the cruise directors staff were terrible with the exception of one(Grant). the parties at night were ok and only because of the limitation of music selections. It is the first time I ever experience where staff members refers to guest as "hey Man" or "hey lady" when addressing guests. Be careful when returning from shore excursions because a few of the security guards are unprofessional and think that their are cops and treated the guest just like TSA agent do.

Overall the excursions are decent. we met some nice and interesting folks both on and off the ship that made up for some short coming of management whose agents lies to get a sale, they make false promises i.e. onboard credits( when attempted to verify the guest is treated like a criminal by guest services,) or unrecorded diner vouchers sent to the homes that cannot be redeem. Oh I forgot to mentioned several ports the ship docked in freight terminal so in order to do anything in town one must take a shuttle.

Overall we made the best of a bad experience, not coming back, we rather pay more on a higher quality line.
jbuyon’s Full Rating Summary
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Cabin Review

Cabin
old, dusty, peeling mirrors rusted bed frame, dirty windows, dirty and dusty curtains
  Serenade of the Seas Deck Plans