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If you are looking to go on a cruise where service is great, staff are happy...do NOT take Norwegian Sun!! Leadership on this ship and Guest Service manager, do NOT have a clue of what service is all about. She is rude, defensive and insulting to guests. Luggage delivering was delayed for 13 hours, no apology, no compensation, no compassion! They have this "don't care attitude" Luggage was damaged and after many stressful encounters, they replaced my Samsonite suitcase with an inferior quality suitcase. This suitcase fell apart after one use! Staff on the entire ship - you do not see any staff smiling. it is obvious that they are not happy with their job! Getting on and off the ship at ports of call - security staff who scans your ship card did not provide any eye contact, smile or hello!! What we expected to be a fun, relaxing cruise...it turned out to be stressful and horrible!

Service issues

Norwegian Sun Cruise Review by lafatso

2 people found this helpful
Trip Details
  • Sail Date: December 2016
  • Destination: South America
  • Cabin Type: Mini-Suite with Balcony
If you are looking to go on a cruise where service is great, staff are happy...do NOT take Norwegian Sun!!

Leadership on this ship and Guest Service manager, do NOT have a clue of what service is all about. She is rude, defensive and insulting to guests.

Luggage delivering was delayed for 13 hours, no apology, no compensation, no compassion! They have this "don't care attitude"

Luggage was damaged and after many stressful encounters, they replaced my Samsonite suitcase with an inferior quality suitcase. This suitcase fell apart after one use!

Staff on the entire ship - you do not see any staff smiling. it is obvious that they are not happy with their job!

Getting on and off the ship at ports of call - security staff who scans your ship card did not provide any eye contact, smile or hello!!

What we expected to be a fun, relaxing cruise...it turned out to be stressful and horrible!
lafatso’s Full Rating Summary
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Cabin Review

Mini-Suite with Balcony
Cabin MB 1206
When we checked into our mini suite, trash was left in the drawers and counter tops are dirty. Daily service does not include vacuum!!!???
Pool Deck Balcony Cabins, Suite Cabins