If you are looking to go on a cruise where service is great, staff are happy...do NOT take Norwegian Sun!!
Leadership on this ship and Guest Service manager, do NOT have a clue of what service is all about. She is rude, defensive and insulting to guests.
Luggage delivering was delayed for 13 hours, no apology, no compensation, no compassion! They have this "don't care attitude"
When we checked into our mini suite, trash was left in the drawers and counter tops are dirty. Daily service does not include vacuum!!!???