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We chose this cruise because of it's great itinerary. We sailed Rio de Janeiro > Buenos Aires stopping at 5 ports along the way. Firstly, the boarding procedure was quick and simple but when we were on board there was literally no one to assist us in the direction of our cabin. We eventually found one staff member and asked him and he had no clue where to point us. it took about 15 mins to finally find it. The ship itself was clean and elegant inside and quite luxurious. Our room attendant Jay was superb and so were a couple of bartenders namely Sy and Santos who were super friendly and always remembered our names. I would like to warn anyone who is on the "ultimate beverage package" that the package is very limited. We were shocked to find out that bottled water is somehow not included and they were trying to charge us $4 - $6 for a bottle of water! Also small things like teas and coffees in the cafe were also not included in their "ultimate beverage package". Out of principal we refused to buy bottled water as we paid $800 each to be on this package. My girlfriend got quite sick after three days, probably from drinking the tap water on the ship! The bottled water policy didn't make sense to me at all, how can a $15 cocktail be included on the package when a bottle of water isn't? None of the staff could explain the logic to me either. Perhaps I was spoilt on my last cruise with Celebrity where their "ultimate package" was inclusive of absolutely everything, even premium whiskies and wines where Norwegian are quick to charge you extra for this. It was really disappointing. Apart from the few staff members i mentioned above, I found the crew to be quite unprofessional at times. There were a few instances were crew were clearly speaking negatively about Norwegian cruise lines in front of guests (happened twice on the tendors and again while we were waiting to be seated at the dining room). I'm not sure whether they are not paid enough or are working too many hours but it is reflecting in their service and we could tell that they were not happy. Overall we enjoyed the cruise because of the ports of call and it was comfortable but unfortunately it doesn't compare to Celebrity Cruises in terms of value for money, service and overall experience.

Fantastic Itinerary but Norwegian has some catching up to do.

Norwegian Sun Cruise Review by prawnit

9 people found this helpful
Trip Details
  • Sail Date: December 2016
  • Destination: South America
  • Cabin Type: Inside
We chose this cruise because of it's great itinerary. We sailed Rio de Janeiro > Buenos Aires stopping at 5 ports along the way.

Firstly, the boarding procedure was quick and simple but when we were on board there was literally no one to assist us in the direction of our cabin. We eventually found one staff member and asked him and he had no clue where to point us. it took about 15 mins to finally find it.

The ship itself was clean and elegant inside and quite luxurious. Our room attendant Jay was superb and so were a couple of bartenders namely Sy and Santos who were super friendly and always remembered our names.

I would like to warn anyone who is on the "ultimate beverage package" that the package is very limited. We were shocked to find out that bottled water is somehow not included and they were trying to charge us $4 - $6 for a bottle of water! Also small things like teas and coffees in the cafe were also not included in their "ultimate beverage package". Out of principal we refused to buy bottled water as we paid $800 each to be on this package. My girlfriend got quite sick after three days, probably from drinking the tap water on the ship! The bottled water policy didn't make sense to me at all, how can a $15 cocktail be included on the package when a bottle of water isn't? None of the staff could explain the logic to me either. Perhaps I was spoilt on my last cruise with Celebrity where their "ultimate package" was inclusive of absolutely everything, even premium whiskies and wines where Norwegian are quick to charge you extra for this. It was really disappointing.

Apart from the few staff members i mentioned above, I found the crew to be quite unprofessional at times. There were a few instances were crew were clearly speaking negatively about Norwegian cruise lines in front of guests (happened twice on the tendors and again while we were waiting to be seated at the dining room). I'm not sure whether they are not paid enough or are working too many hours but it is reflecting in their service and we could tell that they were not happy.

Overall we enjoyed the cruise because of the ports of call and it was comfortable but unfortunately it doesn't compare to Celebrity Cruises in terms of value for money, service and overall experience.
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Cabin Review

Inside
Cabin ID 6219
The Cabin was kept superbly by Jay and his attention to detail was brilliant.
Norway Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews