1. Home
  2. Cruise Reviews
  3. Crystal Serenity
Had been on Serenity before, so our expectations were high and fully met. Staff everywhere were attentive and helpful. The bar tenders can actually make a cocktail--not just pour wine or make a mojito from a mix. (Seabourn, please note.) This may seem like a small matter, but clearly not as social time spent at the various bars reflected many more requests for a specific cocktail than for , example, scotch on the rocks. Beyond their capabilities, the three mixologists at the Crystal Cove bar--Riccardo, Maria and Johnathon--from 3 different countries--were charming and personable. Our cabin on Deck 10 was a Pure, meaning standard size bit with various features to make the space as allergen free as possible. (Again, we had a similar cabin on a previous cruise.) The chef happened to be Austria, and one night I asked Mario, the venerable controller of all things that occur in the main dining room, whether it might be possible to request saurbraten on a subsequent evening. A bit later i was informed by one of the head waiters that the dish would be available in 3 days as (with an unnecessary apology) the dish requires 3 days of marinating. And when it did arrive, ift did so with all the appropriate trimmings. Looking for things to carp about--and reallt does have to search--I would note that itb was impossible to get hot pancakes or french toast in the Lido. They were there, but the buffet process pretty much guarantees that hot food will never be hot when you get there. One clear exception was the custom egg station, manned by a smiling egg artists who flipped eggs with uncanny grace. Carp, carp. Well, the sweet potato fries in the Trident buffet were not very good, and the chili on offer was so mild as to disdain its description. And one last whine. One night the dinner menu offered curry, which I eagerly chose. The condiments offered were many, but the main attraction had no heat, no spice. Yes, I understand that many older folk have sensitive tummies, but curry must be offered at something approaching full strength--perhaps with a warning about its spiciness. Crystal is a very expensive and cossetting experience. I only wish I could afford it more often. A last comment: should your cruise include Grand Turk, I enthusiastically recommend the tour which takes you to Gibbs Cay, and a special gathering with stingrays. These noble creatures are not penned, they appear from the ocean while you stand in knee high water. seemingly as curious about you as you might be about them. It doesn't hurt that Gibbs boasts a tiny but perfect white sand beach, the ocean is a magical turquoise, and the December sun bright and warm.

Service with a capital S

Crystal Serenity Cruise Review by writer100

9 people found this helpful
Trip Details
  • Sail Date: December 2016
  • Destination: Caribbean
  • Cabin Type: Deluxe Stateroom with Verandah
Had been on Serenity before, so our expectations were high and fully met. Staff everywhere were attentive and helpful. The bar tenders can actually make a cocktail--not just pour wine or make a mojito from a mix. (Seabourn, please note.) This may seem like a small matter, but clearly not as social time spent at the various bars reflected many more requests for a specific cocktail than for , example, scotch on the rocks. Beyond their capabilities, the three mixologists at the Crystal Cove bar--Riccardo, Maria and Johnathon--from 3 different countries--were charming and personable. Our cabin on Deck 10 was a Pure, meaning standard size bit with various features to make the space as allergen free as possible. (Again, we had a similar cabin on a previous cruise.) The chef happened to be Austria, and one night I asked Mario, the venerable controller of all things that occur in the main dining room, whether it might be possible to request saurbraten on a subsequent evening. A bit later i was informed by one of the head waiters that the dish would be available in 3 days as (with an unnecessary apology) the dish requires 3 days of marinating. And when it did arrive, ift did so with all the appropriate trimmings.

Looking for things to carp about--and reallt does have to search--I would note that itb was impossible to get hot pancakes or french toast in the Lido. They were there, but the buffet process pretty much guarantees that hot food will never be hot when you get there. One clear exception was the custom egg station, manned by a smiling egg artists who flipped eggs with uncanny grace. Carp, carp. Well, the sweet potato fries in the Trident buffet were not very good, and the chili on offer was so mild as to disdain its description. And one last whine. One night the dinner menu offered curry, which I eagerly chose. The condiments offered were many, but the main attraction had no heat, no spice. Yes, I understand that many older folk have sensitive tummies, but curry must be offered at something approaching full strength--perhaps with a warning about its spiciness.

Crystal is a very expensive and cossetting experience. I only wish I could afford it more often. A last comment: should your cruise include Grand Turk, I enthusiastically recommend the tour which takes you to Gibbs Cay, and a special gathering with stingrays. These noble creatures are not penned, they appear from the ocean while you stand in knee high water. seemingly as curious about you as you might be about them. It doesn't hurt that Gibbs boasts a tiny but perfect white sand beach, the ocean is a magical turquoise, and the December sun bright and warm.
writer100’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Crystal Serenity price drops
250,000+ people have entered their email

Port & Shore Excursion Reviews