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Cruise needs to their homework. Customer service training required. Attention to detail required when detailing with: . Customers, . Food preparation, . Cleaning . Giving out information. Undertook Back to Backs. 8 Deaths on the Cruises. Witnessed Extremely Poor handling of the deceased. Helped other passengers with health problems and reported areas of concerned. (Dust and Asthma related Problems). Cleaning in cabins and common areas were not done to required standards. Staff stated they had rectified problems but hadn't. When shown and confronted with situation staff purged themselves further. Shore excursions were designed as profit based for the ship. Very over priced. Quality and value for money was found on shore and through Government Tourist agencies. Shore excursion staff do not know very much about Australia and its surrounds. Food in Dining room was limited and was not up to required Food and Health standards. Off food, stale food, over cooked or under cooked food was served. Even off milk was used for tea and coffee. Entertainment needs to suit the respective customers. It didn't. Observed vast quantity of passengers walking out of theatre in disappointment too often. Alleged Comedians in particular. Queen tribute was an absolute joke. Australian British tribute on level 4 is out of date - not researched correctly and poorly handled. Entertainment has not changed for at least four years. Observed better entertainment of other Royal Caribbean ships from other Countries ports, especially from the United States. Barbies are not longer allowed on the cruise. Was informed that Australian Border Forces instructed this could not be done. When informed that Border Force has no delegation for food serving, Management came clean admitted information supplied was incorrect and advised it was a decision from Miami. Each section on the Cruise have targets to meet in selling and raising funds for the company. Bonuses are given to staff who can raise the most. (Charts for Dining Staff were discovered on level 5 whilst passport inspections were undertaken). Money for value - very poor. Very Disappointed Passenger.

Very Disappointing. Death Cruise.

Radiance of the Seas Cruise Review by Retired Male

17 people found this helpful
Trip Details
Cruise needs to their homework.

Customer service training required.

Attention to detail required when detailing with:

. Customers,

. Food preparation,

. Cleaning

. Giving out information.

Undertook Back to Backs.

8 Deaths on the Cruises.

Witnessed Extremely Poor handling of the deceased.

Helped other passengers with health problems and reported areas of concerned. (Dust and Asthma related Problems). Cleaning in cabins and common areas were not done to required standards. Staff stated they had rectified problems but hadn't. When shown and confronted with situation staff purged themselves further.

Shore excursions were designed as profit based for the ship. Very over priced. Quality and value for money was found on shore and through Government Tourist agencies. Shore excursion staff do not know very much about Australia and its surrounds.

Food in Dining room was limited and was not up to required Food and Health standards. Off food, stale food, over cooked or under cooked food was served. Even off milk was used for tea and coffee.

Entertainment needs to suit the respective customers. It didn't. Observed vast quantity of passengers walking out of theatre in disappointment too often. Alleged Comedians in particular. Queen tribute was an absolute joke. Australian British tribute on level 4 is out of date - not researched correctly and poorly handled. Entertainment has not changed for at least four years. Observed better entertainment of other Royal Caribbean ships from other Countries ports, especially from the United States.

Barbies are not longer allowed on the cruise. Was informed that Australian Border Forces instructed this could not be done. When informed that Border Force has no delegation for food serving, Management came clean admitted information supplied was incorrect and advised it was a decision from Miami.

Each section on the Cruise have targets to meet in selling and raising funds for the company. Bonuses are given to staff who can raise the most. (Charts for Dining Staff were discovered on level 5 whilst passport inspections were undertaken).

Money for value - very poor.

Very Disappointed Passenger.
Retired Male’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 16+
Service
Onboard Experience
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