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Norwegian Gem Review

4.0 / 5.0
Editor Rating
2493 reviews
9 Awards

Good - could've been great

Review for Norwegian Gem to the Caribbean
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sshs
10+ Cruises • Age 60s

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Additional details

Sail Date: Dec 2016
Cabin: Inside

It was a good cruise. The staff were noticeably friendlier than when we were on the Star last December. Almost everyone was smiling and seemed happy to be there. It made for a nice atmosphere.

We just had a few concerns that kept it from being great. One is that the service in the MDRs, while friendly, was sometimes slow and inattentive. (Our comparison here isn't to the high-end lines - it's to Carnival.) The Freestyle cruising just doesn't have the same incentives for the waiters to go that extra mile, plus we often eat late when they're preoccupied with setting up the tables for the next meal. As an example, we were rarely offered a condiment - we invariably had to ask for ketchup, sour cream, etc. Most of the food was good, with a few exceptions. This wasn't the case in O'Sheehans (the 24-hour pub) - the food and service there were always excellent.

The only other restaurants we ate in were the Orchid Garden, which was good, and the buffet, which was actually quite good most of the time (the pizza was a notable exception there). Nice to have both free ice cream and soft ice cream.

Cabin Review

Inside

Aft cabin on deck 11. It was so small that there wasn't room to exit the bed on both sides - my DH had to get off the bed by scooting off the end. But it was adequate and the location was very convenient to the aft bars and restaurants. And it was fairly quiet - we'd seen comments about noise from the Great Outdoors above, but I didn't hear any.

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