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The cabin,waiters and bar staff are excellent...............they do their utmost to make you happy.However after experiencing the food in both the formal and buffet restaurants with unappealing food and complaining to both reception and officers of the ship not one of the management acknolowged or responded to our complaints..........in other words your complaints fall on deaf ears.!!!!!!! Also when we arrived at Genoa airport speaking to other passengers found out that 4 weeks after we had booked direct with MSC they had purchased better grade cabins at 50% lower rates than ourselves direct with MSC.As a Silver Voyagers Club Member I find this dis-respectful and very annoying. Will have to re-think any future cruises with MSC as food on MSC Preziosa was very good. Next cruise in February is with NCL in South America so it will be interesting to compare. MSC are a difficult firm to deal with and once you have booked it is very difficult to make changes

Poor Food

MSC Poesia Cruise Review by al18jo29

2 people found this helpful
Trip Details
  • Sail Date: November 2016
  • Destination: Transatlantic
  • Cabin Type: Oceanview Stateroom – Fantastica
The cabin,waiters and bar staff are excellent...............they do their utmost to make you happy.However after experiencing the food in both the formal and buffet restaurants with unappealing food and complaining to both reception and officers of the ship not one of the management acknolowged or responded to our complaints..........in other words your complaints fall on deaf ears.!!!!!!!

Also when we arrived at Genoa airport speaking to other passengers found out that 4 weeks after we had booked direct with MSC they had purchased better grade cabins at 50% lower rates than ourselves direct with MSC.As a Silver Voyagers Club Member I find this dis-respectful and very annoying.

Will have to re-think any future cruises with MSC as food on MSC Preziosa was very good.

Next cruise in February is with NCL in South America so it will be interesting to compare.

MSC are a difficult firm to deal with and once you have booked it is very difficult to make changes
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Cabin Review

Oceanview Stateroom – Fantastica
Cabin O2 5058
Very good position and very quiet.Wonderful cabin steward.
Tasso Deck Inside Cabins, Outside Cabins, Balcony Cabins