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We decided on this cruise because of the itinerary. The ports we stopped at were welcoming and beautiful. I wish the same could be said about our overall experience on the boat. The main problem was bad customer service throughout the entire staff. I work in customer service and understand how rude people can be but the staff seemed irritated and over us the moment we set foot on the ship. We thought maybe it was a cruise with a lot of trainees on it but we asked around and this wasn't the case. My husband and I were looking to just enjoy ourselves and reconnect with each other. We have cruised a lot but not as much as some of our fellow cruisers. We have also gone on over four different cruise lines. So we have equal status on many lines. The fellow passengers we cruised with were older/retirement age and were completely loyal only to Princess. They seemed to be immune to the lack of customer service. I know no cruise line is perfect but our experience with Princess this time made us feel like we wasted our money and vacation time cruising with them. My husband purchased a drink package for me which turned ou to be a big mistake. I thought the gesture was nice except I couldn't get service most of the time. I mean whether we were laying out at the pool or anywhere for that sake the lack of service was the same. I had to go get 95% of my drinks. I was at the bar so much the bartender questioned me as to why I came up so much. I told him and he just gave me a 2nd drink for later. Please understand yes there were beverage staff walking around but they were talking to each other or ignoring passengers not serving us. Also the quality of the drinks were bad. The bartenders were horrible at making drinks and I'm talking about the drinks they advertised on the boat. I was asked several times about how the drink of the day was made. We would visit different dining rooms and they all had different beverage choices. So if I had a drink in one dining room I couldn't get the same drink in a different one. Oh the food was average but the specialty dining was above average. The service was also better in the specialty dining restaurants. I'm really sorry but cruising isn't cheap. I'm very disappointed in how unwelcoming the staff was. The entertainment was lacking big time. I've definitely seen better. I really feel like the cruise was for an older crowd. The onboard activities were lacking also. The fitness center was great and overall the boat was beautiful. Oh most of the public bathrooms were broken or dirty. That was a disappointing discovery. I just went back to my stateroom to use the bathroom. I walked into some really disgusting bathrooms day1-4. The public bathrooms being dirty was surprising. I mean with all the illnesses going around I'd think they would take better care of public areas. I wish I could be more positive about my experience but I'm only being truthful. We will probably not take a chance on Princess again.

NO DRINK FOR YOU!

Caribbean Princess Cruise Review by abjnb707

1 person found this helpful
Trip Details
We decided on this cruise because of the itinerary. The ports we stopped at were welcoming and beautiful. I wish the same could be said about our overall experience on the boat. The main problem was bad customer service throughout the entire staff. I work in customer service and understand how rude people can be but the staff seemed irritated and over us the moment we set foot on the ship. We thought maybe it was a cruise with a lot of trainees on it but we asked around and this wasn't the case. My husband and I were looking to just enjoy ourselves and reconnect with each other. We have cruised a lot but not as much as some of our fellow cruisers. We have also gone on over four different cruise lines. So we have equal status on many lines. The fellow passengers we cruised with were older/retirement age and were completely loyal only to Princess. They seemed to be immune to the lack of customer service. I know no cruise line is perfect but our experience with Princess this time made us feel like we wasted our money and vacation time cruising with them. My husband purchased a drink package for me which turned ou to be a big mistake. I thought the gesture was nice except I couldn't get service most of the time. I mean whether we were laying out at the pool or anywhere for that sake the lack of service was the same. I had to go get 95% of my drinks. I was at the bar so much the bartender questioned me as to why I came up so much. I told him and he just gave me a 2nd drink for later. Please understand yes there were beverage staff walking around but they were talking to each other or ignoring passengers not serving us. Also the quality of the drinks were bad. The bartenders were horrible at making drinks and I'm talking about the drinks they advertised on the boat. I was asked several times about how the drink of the day was made. We would visit different dining rooms and they all had different beverage choices. So if I had a drink in one dining room I couldn't get the same drink in a different one. Oh the food was average but the specialty dining was above average. The service was also better in the specialty dining restaurants. I'm really sorry but cruising isn't cheap. I'm very disappointed in how unwelcoming the staff was. The entertainment was lacking big time. I've definitely seen better. I really feel like the cruise was for an older crowd. The onboard activities were lacking also. The fitness center was great and overall the boat was beautiful. Oh most of the public bathrooms were broken or dirty. That was a disappointing discovery. I just went back to my stateroom to use the bathroom. I walked into some really disgusting bathrooms day1-4. The public bathrooms being dirty was surprising. I mean with all the illnesses going around I'd think they would take better care of public areas. I wish I could be more positive about my experience but I'm only being truthful. We will probably not take a chance on Princess again.
abjnb707’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Balcony
Cabin BE
The cabin was lovely. We had a balcony stateroom towards the front of the ship. The room layout was very nice. The closet space and bathroom were large compared to other cruise lines. The only problem I did have with the stateroom was the linen. The linen was old and stained. I was thankful that I brought my own sheets just in case this happened.
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