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Last year at this time, we took the 11 day cruise on Serenade of the Seas, rating it an A. This year's 10 day cruise doesn't rate above a C. Last year's WOW has evaporated. On the positive side, the ship was clean, and the staff was friendly, courteous, and attentive, but grossly overworked. Our room attendant was superior. The Concierge Lounge and its entire staff were superb. On the negative side, we have experienced numerous disappointments comparing both cruises. Docking twice in industrial/cargo areas was unacceptable. Dining room food choice and quality have noticeably diminished. Entertainment aboard ranked near the bottom of all our cruises, although the new crew of singers and dancers was excellent as was the band. It seems with each cruise we take, RC has either eliminated or cheapened something else. Sliders rather than steak on the classic dinner menu: really? There are fewer room attendants with many more rooms to clean. We noticed the same downsizing of staff and increased workload in the dining room as well. Staff cuts are very apparent. Departure from the ship was chaotic as the procedure differed from the printed procedure. Consequently, we were 45 min. late leaving the ship even though we had priority departure. Royal Caribbean needs to focus on returning the quality that formerly existed in the smaller ships rather than placing all the emphasis on the new big ships. This was our 20th cruise on Royal Caribbean and 25th overall. Royal Caribbean better shape up or we will be shipping out.

What a difference a year makes

Serenade of the Seas Cruise Review by ccp1740

12 people found this helpful
Trip Details
  • Sail Date: December 2016
  • Destination: Caribbean
Last year at this time, we took the 11 day cruise on Serenade of the Seas, rating it an A. This year's 10 day cruise doesn't rate above a C. Last year's WOW has evaporated.

On the positive side, the ship was clean, and the staff was friendly, courteous, and attentive, but grossly overworked. Our room attendant was superior. The Concierge Lounge and its entire staff were superb.

On the negative side, we have experienced numerous disappointments comparing both cruises. Docking twice in industrial/cargo areas was unacceptable. Dining room food choice and quality have noticeably diminished.

Entertainment aboard ranked near the bottom of all our cruises, although the new crew of singers and dancers was excellent as was the band.

It seems with each cruise we take, RC has either eliminated or cheapened something else. Sliders rather than steak on the classic dinner menu: really? There are fewer room attendants with many more rooms to clean. We noticed the same downsizing of staff and increased workload in the dining room as well. Staff cuts are very apparent.

Departure from the ship was chaotic as the procedure differed from the printed procedure. Consequently, we were 45 min. late leaving the ship even though we had priority departure.

Royal Caribbean needs to focus on returning the quality that formerly existed in the smaller ships rather than placing all the emphasis on the new big ships. This was our 20th cruise on Royal Caribbean and 25th overall. Royal Caribbean better shape up or we will be shipping out.
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Cabin Review

Cabin 9250
The cabin was clean, but starting to show its age.
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