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Cruise was supposed to depart from San Juan on 12/9 but the cruise line didn't file proper paperwork with port authority so ship went to St Marteen. Passengers were told to meet at Sheraton hotel in San Juan and wait for shuttle to airport where two planes were chartered to take us to St. Marteen. A cruise that was supposed to embark at 6pm was clearly not going to start for many hours. The cruise line gave us all a $150 credit for the inconvenience - which was completely inadequate for the late start, extra flight and confusion. Charter on Miami Air wasn't prepared for us when we arrived. long lines in airport - which seemed ridiculous since Windstar knew in advance who was on the plane THEY chartered. Plane left for St. Marteen late and the two people from Windstar did nothing. We arrived in St. Marteen and amateur hour continued. We arrived at cruise terminal and NO ONE from Windstar met the the bus - so the bus driver kept us on board. By now it was after 10pm and we were sitting on a bus in a closed cruise terminal. We finally boarded and filled out paperwork. Why didn't they give us paperwork in San Juan? We were captive for 8 hours already (boarding was supposed to open at 1pm) - but now we were doing routine paperwork. We got to our cabin around 11pm. We went to bar and learned that drinks were free - but there was no announcement at check in. Give free drinks - tell no one to reduce expense. Great strategy! They extended free drinks into 2nd day of cruise with limited communication. On second day we attend Captain's briefing. He announced that this was his last cruise before vacation.......clearly his mind was elsewhere and his "I'm going home" attitude spilled onto crew. There was a persistent and often shocking lack of attention to detail in every aspect of service. I blame the Captain and his senior staff. Around 2am we wondered why the ship was still in port and learned that they were waiting for emergency batteries. Why didn't Windstar communicate anything to the passengers? Was there a mechanical issue with ship all along - and the paperwork story was just a smoke screen? the change in embarkation port shifted the first two days of the itinerary. They made little effort to tell people "excursions planned for Sunday are now on Saturday and excursions for Saturday are now on Sunday".....no announcements. No changes to the tickets. Nothing. So Saturday was a scramble since we didn't sail until well after 3am after having got on board very later. On Sunday, we went to Antigua a day later than planned and learned that basically 90% of everything on port was closed on Sunday. So this stop was a complete waste of time. We went to the watersports dock one day and floated behind ship on water mat. A Zodiac from the ship was hauling in a broken sail boat and apparently didn't see us in the water. The Zodiac ran over the mat and spilled my wife and I off the mat - which was very dangerous to say the least. Room service was comical. After 3 wrong orders we gave up ordering things in the room. Casino had exactly one blackjack table and one poker table.....and exactly one dealer. So basically one game at a time. There was also supposed to be a Roulette wheel but there wasn't one. Slots and one table game at a time......the ship again failed to plan. The spa booked up very quickly - again, very few workers. To their credit, the spa didn't spend the entire treatment trying to sell lotions and potions like on most cruise lines. The ship directory in room was obsolete. None of the phone numbers were correct - so we had to call operator. Leaving ship was just as bad. We were told to be at gangway at 7:30am. They let us off at 7:50am with no explanation of delay. They didn't have enough shuttles to airport (mind you, we all had to declare where we were going on Wednesday so they had an accurate count of the people going to airport) So we stood outside an hour. Then, when the shuttle arrived it couldn't fit everyone's luggage in back - so they filled the aisle with bags. Good thing there wasn't an accident because no one could get to door through the stack of bags. I am sure that I am leaving off lots of details. For a supposedly "high end" private yacht we got impression that they never sailed before. There was limited planning and poor execution in every aspect of service. We won't sail Windstar again

Amateur hour from start to finish

Star Legend Cruise Review by dsyoung422

12 people found this helpful
Trip Details
Cruise was supposed to depart from San Juan on 12/9 but the cruise line didn't file proper paperwork with port authority so ship went to St Marteen. Passengers were told to meet at Sheraton hotel in San Juan and wait for shuttle to airport where two planes were chartered to take us to St. Marteen. A cruise that was supposed to embark at 6pm was clearly not going to start for many hours. The cruise line gave us all a $150 credit for the inconvenience - which was completely inadequate for the late start, extra flight and confusion.

Charter on Miami Air wasn't prepared for us when we arrived. long lines in airport - which seemed ridiculous since Windstar knew in advance who was on the plane THEY chartered. Plane left for St. Marteen late and the two people from Windstar did nothing.

We arrived in St. Marteen and amateur hour continued. We arrived at cruise terminal and NO ONE from Windstar met the the bus - so the bus driver kept us on board. By now it was after 10pm and we were sitting on a bus in a closed cruise terminal.

We finally boarded and filled out paperwork. Why didn't they give us paperwork in San Juan? We were captive for 8 hours already (boarding was supposed to open at 1pm) - but now we were doing routine paperwork.

We got to our cabin around 11pm. We went to bar and learned that drinks were free - but there was no announcement at check in. Give free drinks - tell no one to reduce expense. Great strategy! They extended free drinks into 2nd day of cruise with limited communication.

On second day we attend Captain's briefing. He announced that this was his last cruise before vacation.......clearly his mind was elsewhere and his "I'm going home" attitude spilled onto crew. There was a persistent and often shocking lack of attention to detail in every aspect of service. I blame the Captain and his senior staff.

Around 2am we wondered why the ship was still in port and learned that they were waiting for emergency batteries. Why didn't Windstar communicate anything to the passengers? Was there a mechanical issue with ship all along - and the paperwork story was just a smoke screen?

the change in embarkation port shifted the first two days of the itinerary. They made little effort to tell people "excursions planned for Sunday are now on Saturday and excursions for Saturday are now on Sunday".....no announcements. No changes to the tickets. Nothing. So Saturday was a scramble since we didn't sail until well after 3am after having got on board very later. On Sunday, we went to Antigua a day later than planned and learned that basically 90% of everything on port was closed on Sunday. So this stop was a complete waste of time.

We went to the watersports dock one day and floated behind ship on water mat. A Zodiac from the ship was hauling in a broken sail boat and apparently didn't see us in the water. The Zodiac ran over the mat and spilled my wife and I off the mat - which was very dangerous to say the least.

Room service was comical. After 3 wrong orders we gave up ordering things in the room.

Casino had exactly one blackjack table and one poker table.....and exactly one dealer. So basically one game at a time. There was also supposed to be a Roulette wheel but there wasn't one. Slots and one table game at a time......the ship again failed to plan.

The spa booked up very quickly - again, very few workers. To their credit, the spa didn't spend the entire treatment trying to sell lotions and potions like on most cruise lines.

The ship directory in room was obsolete. None of the phone numbers were correct - so we had to call operator.

Leaving ship was just as bad. We were told to be at gangway at 7:30am. They let us off at 7:50am with no explanation of delay. They didn't have enough shuttles to airport (mind you, we all had to declare where we were going on Wednesday so they had an accurate count of the people going to airport) So we stood outside an hour. Then, when the shuttle arrived it couldn't fit everyone's luggage in back - so they filled the aisle with bags. Good thing there wasn't an accident because no one could get to door through the stack of bags.

I am sure that I am leaving off lots of details. For a supposedly "high end" private yacht we got impression that they never sailed before. There was limited planning and poor execution in every aspect of service. We won't sail Windstar again
dsyoung422’s Full Rating Summary
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