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Being an experienced cruiser with many different cruise lines, and as Diamond Club members of Royal Caribbean, my wife and I looked forward to this transatlantic journey for the ship, the food, the entertainment and for the stop in Boston, one of the few ports we hadn't been to. We were horribly dissappointed on all counts! Anything involving guest relations was terribly mismanaged, with lack of knowledge and no professionalism, and any attempt to meet with the Guest Relations manager was refused! (6 of us booked the cruise and registered to dine together....it required 3 hours in line to correct the mistake of seating each of us at a different tables..... spa facilities were refused....took 2 hours in line for them to be reinstated but robes were unavailable....they were promissed within 3 days but then guest relations claimed they didn't have enough because former passengers had stolen them...) Food at lunch was the same every day and dinner was totally unspectacular. Entertainment was worse than poor. Movies on board were geared to young children. Activities were pathetic. But these were not the most upsetting things about this cruise ! As I said...for us the highlight of the cruise was to be Boston, but Royal Caribbean arranged for passengers who bought excursions from them to go through immigration first. For the rest of us with foreign passports there was a 5 hour wait in line with the only ship personnel available to us , the accountant of the ship and some trainees, and the discovery when we finally got to the head of the line that we had been given the wrong declaration forms ( which we had asked for days preceding the Boston port day....but had been refused!!) I must add that the captain and senior crew of the ship were nowhere to be found....not that day or any day of the entire 13 day cruise!!! We are foreign nationals who have never faced any form of discrimination but this is not only discrimination it is also bribery! If we had bought an excursion they would have arranged to get us off the ship but since we didn't they will punished us and arranged for it to be too late to see any of Boston!?!?!? The written apology on the captain's behalf the following day and the two free drinks doesn't begin to be compensation for missing a port!!! It is an insult !!!!

A TOTAL DISAPPOINTMENT!!!!!

Navigator of the Seas Cruise Review by danlud

6 people found this helpful
Trip Details
Being an experienced cruiser with many different cruise lines, and as Diamond Club members of Royal Caribbean, my wife and I looked forward to this transatlantic journey for the ship, the food, the entertainment and for the stop in Boston, one of the few ports we hadn't been to.

We were horribly dissappointed on all counts!

Anything involving guest relations was terribly mismanaged, with lack of knowledge and no professionalism, and any attempt to meet with the Guest Relations manager was refused! (6 of us booked the cruise and registered to dine together....it required 3 hours in line to correct the mistake of seating each of us at a different tables..... spa facilities were refused....took 2 hours in line for them to be reinstated but robes were unavailable....they were promissed within 3 days but then guest relations claimed they didn't have enough because former passengers had stolen them...)

Food at lunch was the same every day and dinner was totally unspectacular.

Entertainment was worse than poor.

Movies on board were geared to young children.

Activities were pathetic.

But these were not the most upsetting things about this cruise !

As I said...for us the highlight of the cruise was to be Boston, but Royal Caribbean arranged for passengers who bought excursions from them to go through immigration first. For the rest of us with foreign passports there was a 5 hour wait in line with the only ship personnel available to us , the accountant of the ship and some trainees, and the discovery when we finally got to the head of the line that we had been given the wrong declaration forms ( which we had asked for days preceding the Boston port day....but had been refused!!)

I must add that the captain and senior crew of the ship were nowhere to be found....not that day or any day of the entire 13 day cruise!!!

We are foreign nationals who have never faced any form of discrimination but this is not only discrimination it is also bribery!

If we had bought an excursion they would have arranged to get us off the ship but since we didn't they will punished us and arranged for it to be too late to see any of Boston!?!?!?

The written apology on the captain's behalf the following day and the two free drinks doesn't begin to be compensation for missing a port!!!

It is an insult !!!!
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