Caribbean Princess Review

Lessons in Customer Care to be Learn't!

Review for the Eastern Caribbean Cruise on Caribbean Princess
User Avatar
jam2565
First Time Cruiser • Age 50s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service
Cabin

Additional details

Sail Date: Jun 2009

 It was our first experience of a Princess cruise having previously cruised with NCL and Cunard and unfortunately we were severely let down.  As it was our 12th wedding anniversary and we decided to celebrate in style and book the deluxe renewal of vows package through our travel agent.  In the run up to the cruise we spent many hours planning what we should wear and we both bought new attire amounting to £500.00 including accessories, my husband bought a new suit and I bought a designer dress.  We planned what to say to each other and told all our family and friends about the event.

On boarding the ship we went to our stateroom to eagerly read the letter about the vows as our whole holiday was planned around the ceremony.  There was no letter or information about the event.  I immediately contacted the front desk and the lady there put me through to the person in charge.  He casually asked me a few questions such as did we have rings, were there any other guests?  He told us to turn up on the 5th June at 5.pm but that there would be a letter delivered to our room explaining everything. 

Two days passed and still no communication.  We entered our cabin on the third day to discover there were two old second hand, grey shabby towelling robes on our bed; we were appalled as the package had stated we would get commemorative waffle robes to take home. 

Cabin Review

Cabin bly

As far as you could get at the aft, so quiet, not near any lifts, roomy but a bit dated, balcony a plus but seats uncomfortable.

previous reviewnext review

Find a Caribbean Princess Cruise from $262

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.