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We sailed from Barbados to Barbados on the Silver Spirit from 20th November to 8th December 2016 to the Amazon. Silversea is our favourite cruise line and we are loyal Venetian members. However standards have fallen considerably despite there being only 153 passengers on board. Silversea was known for staff who addressed passengers by their names. No more. A fellow passenger proved it after fifteen days on board. The waiter and barman did not know his nor his wife's name despite being frequent Silvetsea passengers. Do crew not care to learn the names of passengers over two weeks? A shame as that small detail which made passengers feel at home has been forgotten over the years. Bring back the tradition with regular staff training and check ups. The food menus now repeat over three days for lunch. Why? While on food, the menus are non creative, the chips soggy and the meats overdone despite orders for medium or rare cuts. The bread is sub standard, served cold and can be at least warmed for the guests. Imagine cool soup and colder bread. The Seshin menu and food quality is not to standard. Why have fresh sushi and sashimi on a menu when the fish is obviously refrigerated? Best to stick to Pan Asian, South Asian or Far Eastern food. This said The Champagne, Stars and Poolside Hot Stones Grill is superb. The saving grace these days in Silversea are the staff like Cruise Director Moss Hills, the service staff from the butlers to the waiters and bar personnel who go all out to make a passengers stay comfortable and luxurious. On the other hand the Hotel Director Maurius cared not to reach out to passengers nor even wish them a simple Good Morning on the decks. This despite a friendly Captain Mino Pontello and Chief Engineer who made an appearance daily on the decks to greet passengers. This is a critique only to improve our favourite cruise line. Please pull your socks up and revert to your once excellent standard. We sail in a few days on the Silver Whisper through the Panama Canal from Fort Lauderdale to San Francisco and hopefully Silversea will have set a renewed standard over the festive season and for 2017. As true well wishers of Silversea, looking forward to excellent service henceforth.

Pull your socks up Silversea

Silver Spirit Cruise Review by Wendell Rodricks

10 people found this helpful
Trip Details
We sailed from Barbados to Barbados on the Silver Spirit from 20th November to 8th December 2016 to the Amazon.

Silversea is our favourite cruise line and we are loyal Venetian members. However standards have fallen considerably despite there being only 153 passengers on board.

Silversea was known for staff who addressed passengers by their names. No more. A fellow passenger proved it after fifteen days on board. The waiter and barman did not know his nor his wife's name despite being frequent Silvetsea passengers. Do crew not care to learn the names of passengers over two weeks? A shame as that small detail which made passengers feel at home has been forgotten over the years. Bring back the tradition with regular staff training and check ups.

The food menus now repeat over three days for lunch. Why? While on food, the menus are non creative, the chips soggy and the meats overdone despite orders for medium or rare cuts. The bread is sub standard, served cold and can be at least warmed for the guests. Imagine cool soup and colder bread. The Seshin menu and food quality is not to standard. Why have fresh sushi and sashimi on a menu when the fish is obviously refrigerated? Best to stick to Pan Asian, South Asian or Far Eastern food. This said The Champagne, Stars and Poolside Hot Stones Grill is superb.

The saving grace these days in Silversea are the staff like Cruise Director Moss Hills, the service staff from the butlers to the waiters and bar personnel who go all out to make a passengers stay comfortable and luxurious. On the other hand the Hotel Director Maurius cared not to reach out to passengers nor even wish them a simple Good Morning on the decks. This despite a friendly Captain Mino Pontello and Chief Engineer who made an appearance daily on the decks to greet passengers.

This is a critique only to improve our favourite cruise line. Please pull your socks up and revert to your once excellent standard.

We sail in a few days on the Silver Whisper through the Panama Canal from Fort Lauderdale to San Francisco and hopefully Silversea will have set a renewed standard over the festive season and for 2017.

As true well wishers of Silversea, looking forward to excellent service henceforth.
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Cabin 841
Cabin was good. No complaints.
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