I chose the ship based on a new and big ship. But my experience with the services was terrifying. Although the staff was trying to behave very nicely, the management of the all the services provided was absolutely terrible. The guest services desks line-up were like an hour long. Many should have been redirected at the end of the lineup to other service desk. Waiting to get into the restaurant for dinners with reservation is worse, a lot slower, than dinners without reservation. The staff has trouble logging in every room in a reservation. We have to read to the hostess every room two times to get a table, wasting so much time. The food was at best so so. The food was slow to be ready. Line-ups for excursions were chaotic. People ended up at the wrong line but the staff wasn't able to redirect them to where the right line-up was. Apparently, they didn't listen to the announcement. Announcements from the speakers could be clearly heard outside of the cabins, but not inside. Some key information should be repeated in case people were tied up with some personal activities.