I chose this cruise due to pricing, but after getting the feeling of being nickel and dimed at every turn, is it all worth it. The potable water was so distasteful from the tap you had to buy water. At 4.25 US a bottle -you have to be kidding. These small things that in the big picture would be of minimal cost would make all the difference Even soft drinks were charged for. Coffee was stewed no matter what time you went for a meal, Main dining room was nice, but the buffet became boring after a few days Staff levels are low and the buffet is really SELF SERVICE all you would need was the passengers to take the plate to the waiter station and HAL could reduce staffing levels more. Entertainment: what happened to a production show, all we had was solo comedians and a singer or two. Wonderful to see Patrick McMahon from Western Australian get a gig. BUT no production numbers or show. Where is the Razzmatazz ?? Happy Hour: 4pm you have to be joking Alcohol pricing: DONT buy online it was cheaper on board and when purchasing a wine package check the bottle price against the package price. Buying a three package was more expensive than individually. WHY ??? Gym and Spa: As a health professional, I had to walk out of a lecture due to a lack of evidence based practice that was being offered in the talk. What was being said was scientifically non factual and the personal opinion of the facility. BEWARE Finally I made a letter of complaint to management BUT they failed to respond before my disembarkation, I suppose that is "you're gone here comes another mug ", but this mug is like a dog with a bone. Holland America I am not going away.!

MS Maasdam 1st Timer

Maasdam Cruise Review by 2greynomads

10 people found this helpful
Trip Details
I chose this cruise due to pricing, but after getting the feeling of being nickel and dimed at every turn, is it all worth it. The potable water was so distasteful from the tap you had to buy water. At 4.25 US a bottle -you have to be kidding. These small things that in the big picture would be of minimal cost would make all the difference Even soft drinks were charged for.

Coffee was stewed no matter what time you went for a meal, Main dining room was nice, but the buffet became boring after a few days

Staff levels are low and the buffet is really SELF SERVICE all you would need was the passengers to take the plate to the waiter station and HAL could reduce staffing levels more.

Entertainment: what happened to a production show, all we had was solo comedians and a singer or two. Wonderful to see Patrick McMahon from Western Australian get a gig. BUT no production numbers or show. Where is the Razzmatazz ??

Happy Hour: 4pm you have to be joking

Alcohol pricing: DONT buy online it was cheaper on board and when purchasing a wine package check the bottle price against the package price. Buying a three package was more expensive than individually. WHY ???

Gym and Spa: As a health professional, I had to walk out of a lecture due to a lack of evidence based practice that was being offered in the talk. What was being said was scientifically non factual and the personal opinion of the facility. BEWARE

Finally I made a letter of complaint to management BUT they failed to respond before my disembarkation, I suppose that is "you're gone here comes another mug ", but this mug is like a dog with a bone. Holland America I am not going away.!
2greynomads’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Maasdam price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Large Ocean-View Stateroom
Cabin D 753
First time on HAL and an ocean view cabin to boot and first cruise without a balcony
The room was worn, soft furnishings were coming unstuck and needed repairing. Linen was tired and never felt crisp and clean. Fresh linen was not regular. Bathroom ventilation was no existent even with a request to fix. Overall this cabin needed a makeover
Lower Promenade Deck Inside Cabins, Outside Cabins