We choose this cruise because it was 7 days and went to Tortola which was a desirable island for us. We had never cruised on Norwegian before and were excited about being on one of the "mega" ships.
Our first encounter unfortunately was the boarding process. We were asked to pick a time to arrive. We choose between 12:30 - 1:00pm. We got there at 12:45. There was a very long long and it looked so daunting. We got in line and stood in line in the hot sun for an hour and 1/2. Once inside the actually building - things didn't get much better! They literally had 2 security lines....for 4000 guests that had to check in. We didn't get on board the boat and in our cabin to drop off our bags until 3:45pm. All we wanted was some lunch and a cold drink - but guess what....all food and beverage had been halted due to the safety briefing that we had to attend at that moment. When I say that my husband was irritable, hungry and thirsty - is understated! He went to Guest Services to complain - but all they said was "we are sorry". It's only the second time they have used that terminal and things just didn't go as planned.
We went up to the pool deck - which had the 2 smallest pools I've ever seen on a boat. The 1 bar they have on the pool deck had 2 bartenders and 2000 people trying to get a drink! It was so ridiculous!
After watching the boat sail away - we went to our cabin to shower and get ready for dinner - only to find out that our air didn't work in the cabin. We notified the room steward and they said it would be the next day before things could be fixed. Then the shower didn't drain - we stood in dirty water while shower. Again - they promised to fix it. One the plus side - the air did get fixed. The drain never got resolved - even though we told them several times about the issue.
Pros of the Cruise:
Cagneys Steakhouse - wow this the best food on the boat! The steaks were so amazing, the sides were great and the servers very nice!
Moderno - this Brazilian Steakhouse was good - a bit too much food - but excellent and a great ambiance!
Tappenyaki - the hibachi grill was so much fun! Everything you love about Hibachi grills was there along with great food!
The Spa and Fitness Center - FIRST CLASS! we had many spa treatments and took advantage of some of the fitness center opportunities. For sure a must do while on board!
The Cirque Circus Show - WOW!!! These performers were breathtaking! This is well worth the cost it takes to attend the show!
Burn The Floor Down - Dance Show - Again - WOW! They danced their way into everyones hearts - they were so passionate and personable! Makes you want to just get out and dance!
Cons of the Cruise:
Terrible Pool Deck Designs - the pools are too small, a lot of wasted space
Only 1 bar on the pool deck - you need more bars!!
The boat is poorly laid out - very compartmentalized and feels cramped and crowded instead of spacious and large.
They nickel and dime you for everything! We had the drink package - but red bull wasn't included, specialty coffee wasn't included, and buckets of beers were included.
Drinks are inconsistent - we ordered a painkiller at 4 different bars and had 4 very different drinks!
No place to dance - unless you want to stay out until after 11. The boat has many bars - but no place to dance. This made us sad!
Overall we had a good time - because my husband and I could have fun anywhere - but we won't go back to the Epic.
The cabin was really nice - spacious for 2 people. We had a balcony - which was really nice! The bed was comfortable and the bed and shower were ample space.