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Azamara Quest Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
707 Reviews

Azamara Delivers, Only A Few Problems

Azamara Quest Cruise Review by Isako

6 people found this helpful
Trip Details
  • Sail Date: Nov 2016
  • Destination: the Eastern Caribbean
  • Cabin Type: Club Veranda Stateroom

Overall, a very good cruise. We were on a Thanksgiving Day cruise to the eastern Caribbean, with port calls at five islands.

Getting the negatives out of the way first. Cabins are very small, and the bathroom and shower are extremely tiny. We spent very little time in the cabin, so size was not an issue, but I did hear many gripes about the teeny tiny bathroom and showers from other passengers. The "White Night" evening dining experience in St Marteen was a total fiasco, with long slow lines for food, insects on food, limited food selection, crowded dining conditions. Passengers made it worse by attempting to reserve tables first, then getting in the long food lines. Someone would place a flower or a book on a table for six and then claim they had "reserved" the table. Ridiculous, we did like many and just ignored their inconsiderate reserve nonsense. Of course, this led to a few heated discussions, but you meet a few jerks on every cruise. So silly the way some women dress up in evening gowns and stiletto heels on a ship that emphasizes casual dining.

The cost of internet service is absurd, and this service should be free, included in the cost of the cruise fare. Moreover, additional computer terminals are needed in the internet "in touch" cafe. The land excursion department blew it badly in the British Virgin Islands for the "Schooner Sail Away and Swim." The tender pulled up to the dock and no one from Azamara was there to direct people where to assemble for the tour. Then, the ship cut the tour short one hour, claiming they had to depart the port on time. As a token apology, Azamara refunded one-third the cost of the excursion. They should have refunded the entire cost of the land excursion, since they did not live up to the terms of tour contract.

Disembarkation on the last day of the cruise was another fiasco, with no one from Azamara outside in the parking lot to direct people to buses which would take them to Miami International Airport. Making matters worse, Azamara employees were cutting into the customs line and going to the front, like they had some special privilege and were superior to everyone else. This created an extremely poor public relations image of Azamara and needs to be corrected immediately before I would ever consider going again on an Azamara cruise. There is no excuse for Azamara employees to be cutting into the customs line, like they are someone special.

Positives were many and made for a great cruise. Our cabin attendants were among the best I have ever seen. There was nothing they could not do in an effort to please us. Every little detail and request was immediately handled in a cheerful efficient manner. Fantastic incredible service, and I had no problem giving the cabin attendant generous gratuity. Same for the dining staff. The food in the Windows Cafe was superior, with a huge selection for all three meals. Wait staff service was beyond belief, friendly, efficient, and courteous at all times.

Cabins have a flat-screen TV which also allows you to review your on board account, store purchases, purchased land excursions, ship credit, etc. The bow camera channel provides weather information, time, ship position course and speed, etc. You can also make maintenance requests, order room service, request items for your cabin, etc, all through the interactive flat-screen TV.

Public areas on the ship are beautiful and very comfortable, with a bonus of never being crowded, a distinct advantage of a small ship.

I note that virtually all ship personnel will greet and acknowledge you when passing in the passageways and other locations. Doors are held open for passengers, and all staff are always eager to help and assist, if needed.

This is an adults only ship, which makes it so nice. There is absolutely nothing for children or teenagers to do on this ship and no special place for them. All activities are geared for mature adults only. So please do not ruin it for everyone else by bringing your kids with you on this ship. Moreover, your kids will be so bored that they will drive you and everyone else nuts. Be considerate, leave the kids and teens home or take them on a Carnival cruise.

Riding a small ship is great, in that you can visit smaller ports and see foreign people up closer in small towns. Azamara Quest operates its own tenders, and we were often greeted with cold towels and drinks, upon return to the pier for the ride out to the ship.


Isako's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Club Veranda Stateroom
Cabin V3 6012

Very small, with teeney tiney bathroom and shower. Veranda was nice and private, but subject to getting wet in rough seas. Good lighting. A/C worked nicely. Toilet flushed and worked very well. In-room safe for valuables. Store suitcases under the bed. Adequate closet space for two people.


Port & Shore Excursion Reviews

Miami

Everybody from bus drivers to porters in Miami has their hand out for a tip, whether they deserve it or not. Ridiculous! Porters are so bad that they harass you for tips, and bus drivers openly make announcements that they should be tipped.

Island Tour

Adequate drive around the island, nothing special.

View All 15 Island Tour Reviews
Island Tour

Long hot ride through traffic. Dumped off for a hour in a shopping district, then long hot ride back through more traffic. Nothing special.

View All 437 Island Tour Reviews

Too short, one hour. Could not hear anything guide was saying. Saw a few fish. Asked girl why she did not talk louder, and she said she cannot speak English well.

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Azamara blew it badly, no one on pier to direct us to the tour boat. Then the ship cut the tour short one hour, because the captain wanted to get underway at 3 PM. Instead of refunding the entire cost of the tour, because they broke the tour contract, Azamara, instead, refunded us only one-third the cost of the tour. German crew on the schooner was very nice.

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Isako
3 Reviews Written
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