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We have been looking at Oasis class for our family Thanksgiving vacation for a couple of years, and decided to book the Harmony. New ship, water slides for the kids, flowrider, zipline, ice skating etc. The disappointment was that these advertised activities were available for limited times. With 4000+ people on board, that only increases the lines. Ice skating was only available for 4 half hour sessions one morning, 3 sessions that afternoon, and 4 or 5 sessions the last night of the cruise. The food was good, but average. Staff was friendly and attentive, but if you didn't have reservations, you seemed to have to wait. Even though tables were empty. This lead us to believe they were short staffed. Believe them when they say allow 2 hours for the dining room. Some nights the pace was really slow. I liked that they had wash sinks as you enter the main buffet area, instead of just chemical hand sanitizer. And most people did stop and wash at the sinks. These were only at the main "Windjammer" buffet, not at the other buffets or dining locations. Hated the elevators. I understand 4000+ people, but when you have pushed the up or down button, and 3 half full elevators speed by heading your direction, it's just really annoying to still be standing there waiting. Sometimes what seemed like 5 minutes. Enjoyed the room. Attendant was friendly and helpful. He just wasn't into making those towel animals we all like to find. My husband did take a picture of the 5 animals my brother got in his room. Finally thanks to guest services. They always seemed patient with the problems, and this ship had a lot of unhappy people. I was there 3 or 4 times straightening out account mistakes on 2 rooms. And stood in line once to complain about a rude employee at the ice skating sign up. Never did hear back from guest services about that, but they were dealing with a lot more complaints than mine. (Glad we didn't wait in the room for that call back.) We were just overall disappointed. There were good things, but the annoyance levels seemed higher than we have experienced on our 10+ cruises. Maybe it's the big ship, or that things were not quite running smoothly. Don't expect to go again. Not sure about Royal at all for a future cruise.

Disappointed

Harmony of the Seas Cruise Review by blondfrknot19

1 person found this helpful
Trip Details
We have been looking at Oasis class for our family Thanksgiving vacation for a couple of years, and decided to book the Harmony. New ship, water slides for the kids, flowrider, zipline, ice skating etc. The disappointment was that these advertised activities were available for limited times. With 4000+ people on board, that only increases the lines. Ice skating was only available for 4 half hour sessions one morning, 3 sessions that afternoon, and 4 or 5 sessions the last night of the cruise.

The food was good, but average. Staff was friendly and attentive, but if you didn't have reservations, you seemed to have to wait. Even though tables were empty. This lead us to believe they were short staffed. Believe them when they say allow 2 hours for the dining room. Some nights the pace was really slow.

I liked that they had wash sinks as you enter the main buffet area, instead of just chemical hand sanitizer. And most people did stop and wash at the sinks. These were only at the main "Windjammer" buffet, not at the other buffets or dining locations.

Hated the elevators. I understand 4000+ people, but when you have pushed the up or down button, and 3 half full elevators speed by heading your direction, it's just really annoying to still be standing there waiting. Sometimes what seemed like 5 minutes.

Enjoyed the room. Attendant was friendly and helpful. He just wasn't into making those towel animals we all like to find. My husband did take a picture of the 5 animals my brother got in his room.

Finally thanks to guest services. They always seemed patient with the problems, and this ship had a lot of unhappy people. I was there 3 or 4 times straightening out account mistakes on 2 rooms. And stood in line once to complain about a rude employee at the ice skating sign up. Never did hear back from guest services about that, but they were dealing with a lot more complaints than mine. (Glad we didn't wait in the room for that call back.)

We were just overall disappointed. There were good things, but the annoyance levels seemed higher than we have experienced on our 10+ cruises. Maybe it's the big ship, or that things were not quite running smoothly. Don't expect to go again. Not sure about Royal at all for a future cruise.
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Cabin Review

Cabin 9297
Large balcony room was very comfortable. Great bed. Attendant friendly and kept everything clean. Thank you.

Just missed the towel animals.
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