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We have cruised RCI many times and made it a family tradition to cruise each Thanksgiving. After a good experience on Jewel of the Seas out of San Juan a couple of years ago we decided to try Adventure for this Thanksgiving. When RCI announced the drydock plans we were able to convince a couple of other families to join us to experience the new ship and several new ports on the Eastern Caribbean side. Group was 8 people with two teens, two couples in their 40's/50's and my parents in their 60's. Unfortunately right before the cruise RCI reached out to let us know that the drydock had basically been aborted and that a lot of the promised onboard upgrades would not be available. RCI offered a future cruise credit but no assistance in trying to make things right on the cruise that HADNT EVEN HAPPENED YET !! Overall the cruise was ok, we had a good time, mostly due to the fantastic ports we visited but RCI did a terrible job throughout of taking care of us as their customers and probably will not see us aboard ship again. The ship was in embarrassingly poor condition with extensive needed maintenance despite having just spent several weeks in drydock. Talked extensively about the cabin condition later in the review but some of the other items noted included: Water slides were added but not functional. Replacement miniature golf course was the worst excuse for a golf course I have ever seen, basically just a roll of astroturf with a few random "art pieces", there aren't even "rails" to delineate the golf course from the surrounding astroturf. Childrens splash park was added but only worked about half the time. One of the hot tubs was down for maintenance the whole cruise .... one week after drydock. Pub had no draft beer available. Sports bar had no bartender/server for Thanksgiving football. One elevator down for half the cruise. Chops Grille was not installed on the drydock, coming later ... MDR service was decent, food was terrible. Frequent issues with items coming out cold to luke-warm ... most memorably a baked potato that couldn't melt butter, replaced by two more baked potatoes that were also stone cold ... really you replace food for a temperature complaint and don't check the replacements ?? The strip steak offered in the MDR was of extremely poor quality, as a group it was ordered a half dozen times throughout the cruise and pronounced inedible each time. Windjammer quality of food was ok but variety was lacking, seemed to be a much more limited menu than we usually see at Windjammer. Ongoing repairs to the pool deck, required carving small chunks of the deck out and then filling them with a repair compound. They seemed to do small sections at a time throughout the cruise which had the unfortunate visual impact of looking like someone was regularly projectile vomiting around the pool deck, once we figured it out it was less disturbing. Ports of call included; St Maarten, St Kitts, Antigua, St Lucia and Barbados we had a good to great time at each port with the Rhino Rider in St Maarten and Segway in St Lucia standing out as probably the two best excursions. Of course having to select additional excursions for St Kitts and St Lucia instead of staying onboard to enjoy the onboard amenities as we originally had planned meant more $ out of my pocket and into RCI's. Talked with Guest Services pre, during and post cruise, Loyalty Ambassador on board and received a scripted response consistently that RCI was very sorry but was not willing to do anything to make anything right except offer a credit on a future cruise should I choose to buy another one from them. I pointed out that after 10+ cruises and a lot of $ spent on RCI that refusing to do anything on the cruise we hadn't event started yet seemed like a pretty insulting business practice but was told repeatedly that "corporate has spoken, I cant help you". Still trying to get information on this mystery Future Cruise Credit a month after being informed of it before making the final decision on whether to cancel next year's Thanksgiving cruise or not.

Dissapointing Thanksgiving Cruise

Adventure of the Seas Cruise Review by jticarruthers

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Trip Details
We have cruised RCI many times and made it a family tradition to cruise each Thanksgiving.

After a good experience on Jewel of the Seas out of San Juan a couple of years ago we decided to try Adventure for this Thanksgiving.

When RCI announced the drydock plans we were able to convince a couple of other families to join us to experience the new ship and several new ports on the Eastern Caribbean side.

Group was 8 people with two teens, two couples in their 40's/50's and my parents in their 60's.

Unfortunately right before the cruise RCI reached out to let us know that the drydock had basically been aborted and that a lot of the promised onboard upgrades would not be available.

RCI offered a future cruise credit but no assistance in trying to make things right on the cruise that HADNT EVEN HAPPENED YET !!

Overall the cruise was ok, we had a good time, mostly due to the fantastic ports we visited but RCI did a terrible job throughout of taking care of us as their customers and probably will not see us aboard ship again. The ship was in embarrassingly poor condition with extensive needed maintenance despite having just spent several weeks in drydock.

Talked extensively about the cabin condition later in the review but some of the other items noted included:

Water slides were added but not functional.

Replacement miniature golf course was the worst excuse for a golf course I have ever seen, basically just a roll of astroturf with a few random "art pieces", there aren't even "rails" to delineate the golf course from the surrounding astroturf.

Childrens splash park was added but only worked about half the time.

One of the hot tubs was down for maintenance the whole cruise .... one week after drydock.

Pub had no draft beer available.

Sports bar had no bartender/server for Thanksgiving football.

One elevator down for half the cruise.

Chops Grille was not installed on the drydock, coming later ...

MDR service was decent, food was terrible. Frequent issues with items coming out cold to luke-warm ... most memorably a baked potato that couldn't melt butter, replaced by two more baked potatoes that were also stone cold ... really you replace food for a temperature complaint and don't check the replacements ?? The strip steak offered in the MDR was of extremely poor quality, as a group it was ordered a half dozen times throughout the cruise and pronounced inedible each time.

Windjammer quality of food was ok but variety was lacking, seemed to be a much more limited menu than we usually see at Windjammer.

Ongoing repairs to the pool deck, required carving small chunks of the deck out and then filling them with a repair compound. They seemed to do small sections at a time throughout the cruise which had the unfortunate visual impact of looking like someone was regularly projectile vomiting around the pool deck, once we figured it out it was less disturbing.

Ports of call included; St Maarten, St Kitts, Antigua, St Lucia and Barbados we had a good to great time at each port with the Rhino Rider in St Maarten and Segway in St Lucia standing out as probably the two best excursions. Of course having to select additional excursions for St Kitts and St Lucia instead of staying onboard to enjoy the onboard amenities as we originally had planned meant more $ out of my pocket and into RCI's.

Talked with Guest Services pre, during and post cruise, Loyalty Ambassador on board and received a scripted response consistently that RCI was very sorry but was not willing to do anything to make anything right except offer a credit on a future cruise should I choose to buy another one from them.

I pointed out that after 10+ cruises and a lot of $ spent on RCI that refusing to do anything on the cruise we hadn't event started yet seemed like a pretty insulting business practice but was told repeatedly that "corporate has spoken, I cant help you".

Still trying to get information on this mystery Future Cruise Credit a month after being informed of it before making the final decision on whether to cancel next year's Thanksgiving cruise or not.
jticarruthers’s Full Rating Summary
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Cabin Review

Cabin 1688
One of the fantastic aft-corner cabins, we were very pleased with layout of the cabin itself, however, numerous examples of poor maintenance detracted significantly.

It appeared in general that no refurbishment had been done on the room at all as part of drydock, for the most part everything worked but was not in great shape.
Mirror frames were all rusted, toilet was worn to the point that the black "interior" of the seat was showing through the white shell ... not a great look, sink did not drain properly, water pressure in the sink had two settings (off and fire hose), temperature selection in the shower did not work (it just spun around and around and you got "warm" water no matter what), bedding had ink stains, balcony curtains were stained, balcony itself had extensive rust and was in need of painting.

The only item that did seem to have been updated at some point was the bed itself which had been "upgraded" to the new RCI slab of stone variety. Requested additional padding from the cabin attendant who was able to use additional comforters to provide some relief.
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