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We boarded the ship in NYC which was great as we live here. Embarkation was very easy, its on the ship. We were meet at the gangway and escorted to the desk, on the way a steward took our carry-on and delivered it to our stateroom. There was champagne and lunch in the MDR. I was surprised the lido was not open. The ship is 1000 passengers, about the right size for us. It is in excellent shape and very clean all around. Its about 25 years old so the design is dated, that said it is easy to get around and find places. You can see how it has been changed over the years as the decor seems rather hap hazard. The lido has just been done, looks modern and new. This should be carried throughout the ship. I missed the interactive TV in the room however the internet was OK although you just get 1 hour a day, the rest you must pay for. As a all inclusive luxury line I would expect it to be included. The public spaces were very spacious however the ship was just 2/3 full. If full some would be crowded. Cabin was a OV on deck seven, number 7068. Excellent location, quiet with little ship movement. Cabin is very small for a luxury line, that said it was in excellent shape, very clean at all times. Steward was eager to do all that was asked. If you go aboard expecting same cabin as a mass market line you will not be let down. Food was very good. There are plenty of choices and its apparent Crystal uses excellent ingredients and cooks to order. I liked most things, sent a few back. They are eager to please and do all they can to give you a nice meal. Dinning is the deal breaker for me on Crystal. I think the main dinning room has about as much ambience as the local dinner. Its small, noisy and restrictive. There is just first, second and reservation dinning. We had first sitting, it was full so we were stuck in a poor table for 2 for two weeks. Service was very rushed. The specialty restaurants were very nice, easy to make reservations for although I find paying for extra tackier in the luxury market. The service and ambiance they have should be what you experience throughout the ship. The lido, tastes and grill were excellent. A real downside for me is the lido is closed for dinner. If you miss your sitting its room service or nothing. The rooms are really to small to eat in. The Bistro was a nice place to stop for coffee however I found their snacks odd. Entertainment and activities are nice and plentiful. Like anything I found some great and skipped some. I liked the idea there are two shows most nights, easy to get a seat. There is so much going on day and night it would be hard to be board. Service is great all around the ship. Again it was just 2/3 full. This was a Caribbean trip so the ports were beach and shopping. We missed one and they gave 250$ FCC to each person. I felt that was very generous Overall this was a nice trip, I would judge it average, or a 3, comparing it to other luxury lines. I found my fellow guests to be extremely nice, I did not hear complaints, see fights for seats or get run over by a scooter however the pool chair hog's were out in full force. I would go again however Crystal is not my go to cruise line.

Average trip for a luxery line, I do not think it lived up to Crystal marketing.

Crystal Serenity Cruise Review by hypercafe

10 people found this helpful
Trip Details
  • Sail Date: October 2016
  • Destination: Caribbean
  • Cabin Type: Deluxe Stateroom with Picture Window (slightly limited view)
We boarded the ship in NYC which was great as we live here. Embarkation was very easy, its on the ship. We were meet at the gangway and escorted to the desk, on the way a steward took our carry-on and delivered it to our stateroom. There was champagne and lunch in the MDR. I was surprised the lido was not open.

The ship is 1000 passengers, about the right size for us. It is in excellent shape and very clean all around. Its about 25 years old so the design is dated, that said it is easy to get around and find places. You can see how it has been changed over the years as the decor seems rather hap hazard. The lido has just been done, looks modern and new. This should be carried throughout the ship. I missed the interactive TV in the room however the internet was OK although you just get 1 hour a day, the rest you must pay for. As a all inclusive luxury line I would expect it to be included. The public spaces were very spacious however the ship was just 2/3 full. If full some would be crowded.

Cabin was a OV on deck seven, number 7068. Excellent location, quiet with little ship movement. Cabin is very small for a luxury line, that said it was in excellent shape, very clean at all times. Steward was eager to do all that was asked. If you go aboard expecting same cabin as a mass market line you will not be let down.

Food was very good. There are plenty of choices and its apparent Crystal uses excellent ingredients and cooks to order. I liked most things, sent a few back. They are eager to please and do all they can to give you a nice meal.

Dinning is the deal breaker for me on Crystal. I think the main dinning room has about as much ambience as the local dinner. Its small, noisy and restrictive. There is just first, second and reservation dinning. We had first sitting, it was full so we were stuck in a poor table for 2 for two weeks. Service was very rushed. The specialty restaurants were very nice, easy to make reservations for although I find paying for extra tackier in the luxury market. The service and ambiance they have should be what you experience throughout the ship. The lido, tastes and grill were excellent. A real downside for me is the lido is closed for dinner. If you miss your sitting its room service or nothing. The rooms are really to small to eat in. The Bistro was a nice place to stop for coffee however I found their snacks odd.

Entertainment and activities are nice and plentiful. Like anything I found some great and skipped some. I liked the idea there are two shows most nights, easy to get a seat. There is so much going on day and night it would be hard to be board.

Service is great all around the ship. Again it was just 2/3 full.

This was a Caribbean trip so the ports were beach and shopping. We missed one and they gave 250$ FCC to each person. I felt that was very generous

Overall this was a nice trip, I would judge it average, or a 3, comparing it to other luxury lines. I found my fellow guests to be extremely nice, I did not hear complaints, see fights for seats or get run over by a scooter however the pool chair hog's were out in full force. I would go again however Crystal is not my go to cruise line.
hypercafe’s Full Rating Summary
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Cabin Review

Deluxe Stateroom with Picture Window (slightly limited view)
Cabin C2 7068
Great location, quiet. Its call a limited view however it seemed normal to me.
Promenade Deck Outside Cabins

Port & Shore Excursion Reviews