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Insignia Review

4.5 / 5.0
Editor Rating
206 reviews
15 Awards

Not Even The Courtesy Of A Reply!

Review for Insignia to South America
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CraigV-GB
10+ Cruises • Age 60s

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Additional details

Sail Date: Oct 2016
Cabin: Concierge Level Veranda Stateroom

We wrote to Oceania with a complaint over two weeks ago. Haven't had even the courtesy of an acknowledgement. Sums them up! Here's what we had to say:

Oceania failed to meet our expectations. Put simply, the product quality isn’t adequate for the price paid. Although this was our first time sailing with Oceania, we’re experienced cruisers on Azamara, Silversea and Windstar. Our observations are as follows:

Joining The Ship. A complete shambles. We pitched up at the port entrance at 1230 with a local chauffeur driver from Lima Cabs. We were redirected to an unmarked drop off point some 300 metres away, to be met by two unwashed tramps wearing last year’s dirty orange overalls – they turned out to be the “baggage handlers”. No Oceania signage, no ship rep, nor a port agent. Our driver wasn’t happy and refused to leave us – which says a lot for the situation. After ten minutes another two passengers arrived, and ten minutes later an unmarked bus turned up with what we assume was someone from the port agent’s office. Our bags were dumped in the bus baggage hold and hands held out for a tip – even more blatant than Miami! We waited a further twenty minutes before the bus took us back through the port entrance and on to the ship. A complete 0/10 initial impression….

Cabin Review

Concierge Level Veranda Stateroom

Cabin A1

Tired and very dated. Carpets not that clean with old stains very evident. Cabin not that clean – acceptable, but hidden dust and hairs if you go looking. Comfortable bed. Nice bedding. Ancient phone system that doesn’t work that well. Very small TV. Poor choice of channels. In suite wifi pathetic – in fact the on-board wifi is slow throughout, massively overpriced, and in serious need of an upgrade. Cheap and nasty toiletries.

22 Helpful Votes
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