It would take us some hours to list all the issues (from a customer’s viewpoint) that need immediate addressing by Princess, as a result of our experiences during the 48 day Southampton to Sydney cruise on the Emerald Princess, but here are just a few to start with, just off the top of our head:
UPGRADING TO MINI SUITE:
When we originally booked the cruise, we wanted a mini-suite but were told there were none available. While in UK, we were told by your Southampton office that mini-suite A329 on Dolphin deck was available and an approximate upgrade cost would be around AUD$2,500.
We had a good one. However others were not so lucky e.g. comment one from cabin boy to another cabin boy overheard by passenger while placing room service tray out for collection “They must have been hungry – why can’t they eat with the rest of the passengers ?”
3 ¼ hours in bus – told would be 1 ½ hours – no vineyards – taken to a shed with a few bottles of wine for sale – elderly passenger unconscious after falling backwards off a stool - bus would not start to return to ship – injured passenger not transferred to working bus for repatriation back to ship and forced to wait until bus repaired – tour was to have ua back on ship by 2pm – back at ship 5.45 pm