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Emerald Princess Review

4.5 / 5.0
Editor Rating
1669 reviews
7 Awards

PRINCESS CRUISES HAS TOTALLY LOST US AS A CUSTOMER!

Review for Emerald Princess to Trans-Ocean
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davemoz
10+ Cruises • Age 70s

Rating by category

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Embarkation
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Additional details

Sail Date: Sep 2016
Cabin: Balcony
Dirty smoking room
Empty library shelves
More empty library shelves
And yet more empty library shelves
No librarian is why there are no library books for passengers

It would take us some hours to list all the issues (from a customer’s viewpoint) that need immediate addressing by Princess, as a result of our experiences during the 48 day Southampton to Sydney cruise on the Emerald Princess, but here are just a few to start with, just off the top of our head:

UPGRADING TO MINI SUITE:

When we originally booked the cruise, we wanted a mini-suite but were told there were none available. While in UK, we were told by your Southampton office that mini-suite A329 on Dolphin deck was available and an approximate upgrade cost would be around AUD$2,500.

Cabin Review

Balcony

CABIN BOYS:

We had a good one. However others were not so lucky e.g. comment one from cabin boy to another cabin boy overheard by passenger while placing room service tray out for collection “They must have been hungry – why can’t they eat with the rest of the passengers ?”

Port Reviews

Dubai

3 ¼ hours in bus – told would be 1 ½ hours – no vineyards – taken to a shed with a few bottles of wine for sale – elderly passenger unconscious after falling backwards off a stool - bus would not start to return to ship – injured passenger not transferred to working bus for repatriation back to ship and forced to wait until bus repaired – tour was to have ua back on ship by 2pm – back at ship 5.45 pm

16 Helpful Votes

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