We were in Los Angeles already and wanted to remain out west for Thanksgiving holidays. Having been on 37 cruises, though never Princess, we decided to try this short trip to Cabo. We knew it would have many children and families, and figured we could overlook that.
Embarkation was fine, and the ship seemed reasonably attractive and well appointed. Our room, a balcony cabin, had a large balcony, and was acceptable overall. No amenities provided like robe or shower cap, but, ok. The carpet was FILTHY. Stained and dirty, and appeared not to have been vacuumed. We let it go, hoping we had tracked the debris and dirt in with us. The next day, it was all still there. By the bed, under the table, under the desk etc. The steward claimed he had vacuumed the room. We both requested it be cleaned, and to his credit he did, but was not around the rest of the trip.......
We checked out the Sanctuary, and it was available. Probably because it's $40 per person per day and no kids allowed! There were 700 children on board, and the ship was over capacity at 3500+ passengers. It was worth the money because we had reserved, comfortable lounges, constant service, and no one was there to bother us. Don't be fooled, however, the spa pool that is adjacent is not monitored. Supposedly only spa service guests and Sanctuary guests can use it, but that was not the case. Again, luckily, no children allowed.
We decided there was no way we would be able to handle the buffets or MDR and were able to book all the nights at the specialty restaurants, no problem. Again, probably because there were so many children most people did not want to spend the extra $29 per person. They were ok, not great, but definitely better. There were, however, crying children at one point. Luckily the parents finally took them out because the staff said they were not 'entitled to tell them they were bothering the adult guests' at 9pm!!
Here is the biggest and most important problem: the ship was constantly closing bathrooms because they were 'out of order', there were several with NO SOAP in the dispensers, they were dirty and had paper towels strewn on the floor, overflowing garbage, and in several instances VOMIT on the floor! There was no hand sanitizer in the casino dispensers. Deck 6, 7, and 15 and the spa bathroom were the most frequently a problem. We would then have to go to our room, and our keys demagnitized at least 5 times! Our safe had to be reset.
We get the drink package. We realize the basic wines are poured. These were less than grocery store level. The 2 wines that I wanted that were better (in my opinion) were unavailable. The specialty restaurants had no better wine list as the other cruise lines do.
We had them come twice to make our room cooler, and it did nothing. There is no air flow from the vents. I think they turn it off during the evening and night.
We really wanted to like Princess so that it would open additional options for us.
Sadly, two thumbs down! And, the staff doesn't care when you complain. They do nothing. Since there was vomit on the floor prior to sailing at the entrance to the Crown Grill restaurant and in the spa bathroom, I'm just glad we didn't get sick
small but functional large balcony midship DIRTY
we were visiting friends and joined the ship there
we have been to Cabo twice and only got off to have dinner