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We chose this cruise because we wanted to visit several of the Hawaiian islands and thought this would be a good option. We were happy with the ports however the cruise was very poor. The ship was not up to par. On 9 occasions we found the bathrooms (heads) disgusting. Several toilets were plugged and raw sewage was on the deck. On several occasions we did not received new towels nor was the room replenished with supplies (coffee, tea, etc.) after the room was supposedly cleaned. The food was good however the service was poor at several sittings. Some of the staff were not very friendly and acted like they did not want to be there. In comparison to a cruse we took last year on Royal Caribbean where the service was outstanding this cruise was very disappointing. For the price we paid for this cruise we were very disappointed and we will not take another cruse on Norwegian again.

Dirty Ship

Pride of America Cruise Review by jmitchell360

1 person found this helpful
Trip Details
  • Sail Date: November 2016
  • Destination: Hawaii
  • Cabin Type: Balcony
We chose this cruise because we wanted to visit several of the Hawaiian islands and thought this would be a good option. We were happy with the ports however the cruise was very poor. The ship was not up to par. On 9 occasions we found the bathrooms (heads) disgusting. Several toilets were plugged and raw sewage was on the deck. On several occasions we did not received new towels nor was the room replenished with supplies (coffee, tea, etc.) after the room was supposedly cleaned. The food was good however the service was poor at several sittings. Some of the staff were not very friendly and acted like they did not want to be there. In comparison to a cruse we took last year on Royal Caribbean where the service was outstanding this cruise was very disappointing. For the price we paid for this cruise we were very disappointed and we will not take another cruse on Norwegian again.
jmitchell360’s Full Rating Summary
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Cabin Review

Balcony
Cabin BC 319
When cabin was cleaned failed to bring towels and replenish without us asking
Deck 11 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews