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Norwegian Breakaway Review

4.5 / 5.0
Editor Rating
3650 reviews
2 Awards

Very poorly run organization - avoid Norwegian

Review for Norwegian Breakaway to the Western Mediterranean
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brobson
6-10 Cruises • Age 60s

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Sail Date: Oct 2016
Cabin:

Poorly run cruise ship. We always book rooms with a balcony – this was BY FAR the smallest room we have ever had – hardly any storage. Room steward was great and did all he could but toilet routinely wouldn’t flush and drain in bathroom emitted the smell of a urinal.

Ship cancelled two trips we booked in advance – with less than 48 hrs. notice - as not enough people signed up for them to make money. Cancelled Rome by train – we had an appointment at a gallery so asked how best to get there and they told us there would be a long line of black taxis waiting to take us. Got off ship and walked entire line of “taxis” for half an hour – most were empty – eventually were told they were limos and had to be booked in advance. Asked for other options and were told to go to end of pier to get a shuttle bus that would take us to an area where there were taxis. Walked all the way to the end of the pier and talked to bus driver – he told us he was a charter and we should go back to ship for shuttle. Asked at ship and were told to go to back of line of 200-300 people to wait. Asked how long it would take and was told in very broken English that bus comes every 30 mins. – pointed out that meant a 2-3 hr. wait and was told to get back on ship and see excursion desk. Desk was closed. Went to main desk – they listened to our story then told us it was our fault for not booking in advance and kept reiterating a bus would come every half hour. Said we could go see “Eddie” over by excursion desk – told him our story and after listening to the whole thing said he was just there to sell future trips – he couldn’t help. Gave up and sat on ship all day and missed tour.

Tried specialty restaurants – both times in steak house ordered medium rare – had server come over and look – told us it was well done so had to send back. Focus of entire trip was sell, sell, sell. Bought ultimate beverage package only to find out water is not included – costs $5.50/bottle. Internet cost something like $360. Main lobby looked like Wal-Mart on black Friday – selling tee shirts, cheap watches, photos etc. etc.. When we complained about anything, most staff just looked at us deadpanned – no reaction, no emotion, no apology – they are so used to people being upset that they just don’t react.

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