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Wanting to discover Vietnam was the main agenda point for us ,but at the same time adressing other sites in Asia. Silversea was selected based upon the above plus its reputation. They did not disappoint us . At Singapore embarkation was extremely effective giving us a first good impression and the manner in which we were treated showed us welcome in every manner. The cabin was spotlessly clean and the butler introduced us to the cabin and the facilities and our expectations of what was available. Throughout the voyage the butler was an intregal part of the experience. He was excellent and a good ambassador for Silversea. There attention to detail was outstanding and demonstrated how high the customer service and focus on delivery to its customers was. Dining was in our opinion excellent in every sense of the word. Whether it was morning breakfast in the cabin or late night snacks it was a first class. The restaurants and the menues were excellent and it displayed a wide range of selection. The entertainment on board we found was professional and the staff engagement was awesome. Customer service is always in the mind of a company and to strive for the pinnacle is something that requires in achieving that excellence. The staff were amazing, they displayed warmth and secereity throughout the total cruise. Their total engagement in ensuring quality towards us was truly noted by us. Can they be better? Shore excursions was of a high quality and they ensured that they could deliver a high standard. Even the shuttle service was carefully thought through. I wanted to do a private trip in the DaNang/Hoi An area we decided to do a private trip with a local and must say he met our demands and was a good. Andyhoiantours.com. Overall this was a value for money experience and certainly met all our demands in excellence, good teamwork, efficiency, safety and security, focus on delivering a good customer experience. Would we sail with them again? Definately yes

A holiday of quality

Silver Shadow Cruise Review by u241799

6 people found this helpful
Trip Details
  • Sail Date: November 2016
  • Destination: Asia
  • Cabin Type: Veranda Suite
Wanting to discover Vietnam was the main agenda point for us ,but at the same time adressing other sites in Asia. Silversea was selected based upon the above plus its reputation. They did not disappoint us .

At Singapore embarkation was extremely effective giving us a first good impression and the manner in which we were treated showed us welcome in every manner.

The cabin was spotlessly clean and the butler introduced us to the cabin and the facilities and our expectations of what was available. Throughout the voyage the butler was an intregal part of the experience. He was excellent and a good ambassador for Silversea.

There attention to detail was outstanding and demonstrated how high the customer service and focus on delivery to its customers was.

Dining was in our opinion excellent in every sense of the word. Whether it was morning breakfast in the cabin or late night snacks it was a first class. The restaurants and the menues were excellent and it displayed a wide range of selection.

The entertainment on board we found was professional and the staff engagement was awesome.

Customer service is always in the mind of a company and to strive for the pinnacle is something that requires in achieving that excellence. The staff were amazing, they displayed warmth and secereity throughout the total cruise. Their total engagement in ensuring quality towards us was truly noted by us. Can they be better?

Shore excursions was of a high quality and they ensured that they could deliver a high standard. Even the shuttle service was carefully thought through. I wanted to do a private trip in the DaNang/Hoi An area we decided to do a private trip with a local and must say he met our demands and was a good. Andyhoiantours.com.

Overall this was a value for money experience and certainly met all our demands in excellence, good teamwork, efficiency, safety and security, focus on delivering a good customer experience.

Would we sail with them again? Definately yes
u241799’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
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Cabin
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Shore Excursions
Service
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Cabin Review

Veranda Suite
Cabin V1 815
The cabin was maintained at a high level and spotlessy clean. Staff ensured we had everything we required. The attention to detail is outstanding and everything is thought through.
Deck 5 Suite Cabins

Port & Shore Excursion Reviews