1. Home
  2. Cruise Reviews
  3. Oasis of the Seas
I chose to book my honeymoon with Royal Caribbean. I chose this company because of their reputation, loyalty program and a past experience aboard. I was shocked to find two days before my cruise date that my honeymoon would be less of an experience than I expected it to be. I called RC two months or so before the sail date and booked directly with one of their phone operators, Lewis. Lewis was so helpful, kind and excited for my honeymoon. I told Lewis that my husband and I were looking to book a suite, wanted have some alone time, wanted to celebrate his birthday, dine at the chefs table and really enjoy the ship for what it had to offer. Lewis explained that I would get better pricing if I agreed to a "suite guarantee" where I didn't have a choice of stateroom location but I would be assigned one in the class I chose before the sail date. I was so excited about what the suite class had to offer. We planned on being lazy, laying out on our private balcony. Away from the many families with young children that would be onboard. We looked forward to Coastal Kitchen, and priority boarding. A honeymoon is meant to be lavish and sadly our expectations were not even half met. Two days before our sail date I received a phone call that the ship "was overbooked" and RC was downgrading our Jr. Suite to an ocean balcony room. I honestly cried, I know it sounds dramatic but I had an image painted in my head of the vacation my husband and I were about to enjoy. As I tired not to cry on the phone with the RC rep. I was rushed into agreeing to their downgrade with a money back offer on the difference of the room and $300 onboard credit. My husband came home to a crying wife, and quickly called RC back to explain that the offer wasn't sufficient and the vacation wasn't proving to be what we had imagined. The phone operator assured me that we would get a phone call the morning of the sail date as to whether or not there were any cancellations. She promised our sea pass card would reflect the initial booking we made in the suite class and the opportunity to utilize Coastal Kitchen would be there. She also threw in the complete romance package, I guess so that my husband could try to salvage the lack of grandeur we were about to experience. As I got on board,I chose to stand in line and ask for an upgrade back to our original plan but no one knew of any cancellations. Our room was clean, and fine but for the vacation we imagined it was anything but great. The complete romance package was an embarrassment, a bottle of cheap champagne and a tray of soggy appetizers. As to not make this too long let’s skip to a few nights before departure from the ship where I stood at guest services once again to explain what had happened. Many guests I spoke with on board, many of whom we became friendly with assured us that this was not the RC way, and that our situation was definitely not being handled correctly. I didn't want to not enjoy our time so I chose to put off resolving the issue until the end. The best guest services could come up with was 20% off our next cruise which seems a little silly when online I can book a bogo deal or better. I am now dissuade from causing with RC again because I would hate to have my reservation pulled out from under me again. Granted we did still dine at CK however that was only after explaining the entire situation to the matrie d’ which was a little embarrassing to have to justify. The things I enjoyed about my cruise were as followed. The Chef’s Table experience, and the service we got from those up in CK. As a forward note, my husband and I planned on spending money, so the onboard credit was minuscule to the overall picture. We appreciate good service and tip well so rest assured that we took care of those who took care of us. Now, if only I can resolve this issue and have RC take care of us the way I expected them to. I was withheld from having the ultimate experience that my honeymoon should have been. I only get one and choosing RC seems to have been a mistake. I would love to sort this out and speak with an RC representative so that this doesn’t happen to any other newlywed couple on the vacation that they deserve.

RC sadly let me down on my honeymoon

Oasis of the Seas Cruise Review by JillianLynch

5 people found this helpful
Trip Details
I chose to book my honeymoon with Royal Caribbean. I chose this company because of their reputation, loyalty program and a past experience aboard. I was shocked to find two days before my cruise date that my honeymoon would be less of an experience than I expected it to be. I called RC two months or so before the sail date and booked directly with one of their phone operators, Lewis. Lewis was so helpful, kind and excited for my honeymoon. I told Lewis that my husband and I were looking to book a suite, wanted have some alone time, wanted to celebrate his birthday, dine at the chefs table and really enjoy the ship for what it had to offer. Lewis explained that I would get better pricing if I agreed to a "suite guarantee" where I didn't have a choice of stateroom location but I would be assigned one in the class I chose before the sail date.

I was so excited about what the suite class had to offer. We planned on being lazy, laying out on our private balcony. Away from the many families with young children that would be onboard. We looked forward to Coastal Kitchen, and priority boarding. A honeymoon is meant to be lavish and sadly our expectations were not even half met. Two days before our sail date I received a phone call that the ship "was overbooked" and RC was downgrading our Jr. Suite to an ocean balcony room. I honestly cried, I know it sounds dramatic but I had an image painted in my head of the vacation my husband and I were about to enjoy. As I tired not to cry on the phone with the RC rep. I was rushed into agreeing to their downgrade with a money back offer on the difference of the room and $300 onboard credit. My husband came home to a crying wife, and quickly called RC back to explain that the offer wasn't sufficient and the vacation wasn't proving to be what we had imagined.

The phone operator assured me that we would get a phone call the morning of the sail date as to whether or not there were any cancellations. She promised our sea pass card would reflect the initial booking we made in the suite class and the opportunity to utilize Coastal Kitchen would be there. She also threw in the complete romance package, I guess so that my husband could try to salvage the lack of grandeur we were about to experience.

As I got on board,I chose to stand in line and ask for an upgrade back to our original plan but no one knew of any cancellations. Our room was clean, and fine but for the vacation we imagined it was anything but great. The complete romance package was an embarrassment, a bottle of cheap champagne and a tray of soggy appetizers.

As to not make this too long let’s skip to a few nights before departure from the ship where I stood at guest services once again to explain what had happened. Many guests I spoke with on board, many of whom we became friendly with assured us that this was not the RC way, and that our situation was definitely not being handled correctly. I didn't want to not enjoy our time so I chose to put off resolving the issue until the end. The best guest services could come up with was 20% off our next cruise which seems a little silly when online I can book a bogo deal or better.

I am now dissuade from causing with RC again because I would hate to have my reservation pulled out from under me again. Granted we did still dine at CK however that was only after explaining the entire situation to the matrie d’ which was a little embarrassing to have to justify.

The things I enjoyed about my cruise were as followed. The Chef’s Table experience, and the service we got from those up in CK. As a forward note, my husband and I planned on spending money, so the onboard credit was minuscule to the overall picture. We appreciate good service and tip well so rest assured that we took care of those who took care of us. Now, if only I can resolve this issue and have RC take care of us the way I expected them to. I was withheld from having the ultimate experience that my honeymoon should have been. I only get one and choosing RC seems to have been a mistake. I would love to sort this out and speak with an RC representative so that this doesn’t happen to any other newlywed couple on the vacation that they deserve.
JillianLynch’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Royal Caribbean Oasis of the Seas price drops
250,000+ people have entered their email

Cabin Review

Cabin 11692
This cabin was not the one we initially booked, as you can read in my review. Upon arriving I had welcome notices in the name of another guest who must have booked their room there initially. The room was clean, attendant was good. The balcony was fine, just not the room I was expecting.
  Oasis of the Seas Deck Plans

Port & Shore Excursion Reviews