I was a passenger on the inaugural trip of the Louisiane, and while there were some hiccups--as can be expected on a shakedown cruise--the food was incredible, the lectures fun and informative, and the excursions, well researched and coordinated.
The most important element was that the French America Line management recognized the flaws, and since the cruise was not up to their standards, they--through Roads Scholar--refunded the cost of the cruise in full. It's really hard to grow angry at any elements in a trip, when the owners of the cruise line give my money back in full.
As one of the owners noted in the very beginning, it was a shakedown cruise. Phones and Cable TV did not work on the first day, but they were up and running by the second night. As far as I could see by the last evening, the Louisiane and her crew had achieved exactly the quality of travel that one expects from a "Four Star" Rivercruise line. And, that does not even note the incredible four bands that were aboard, from a French Jazz Quartette to a New York Classic Crooner balladeer and her band to an authentic Cajun Family of singers to a Southern Gospel performer.
All of the alcohol and amenities were included, and the excursions--particularly in Natchez--were as excellent as I have ever encountered. And, I must say that while some had some hot water problems on the first day, I did not, and never lacked for a hot shower in my second floor cabin.
And, I must emphasize again. Ultimately, I got my money back in full for the cruise. Any cruise line that will pay me back after the cruise is over, just because not everything on the maiden voyage was not perfect-- is one upon which I wish to travel again.
My Cabin was lovely, with a bathrobe waiting on my bed, along with chocolates and champagne. I loved sitting on my balcony and watching the river go by.