1. Home
  2. Cruise Reviews
  3. Crystal Serenity
My wife and I took this cruise (Ft. Laudedale to New Orleans via several Caribbean islands) through a university alumni association group offer. We thought the cruise would be a great opportunity to experience the company before taking another planned cruise from Mauritius to Cape Town next year on Crystal's sister ship, Symphony. While I had been on one brief cruise (Princess), my wife had never experienced the process, and she immediately appreciated the convenience and luxury of the experience. The "all exclusive" marketing message lived up to reality -- excellent food in the dining room, plus four free meals in speciality restaurants, and several room service meals. We asked for some wine with our dinner in the room once. The steward brought a full bottle unopened -- without the hint of a bar tab. I enjoyed the ship's library (some truly good and recent books) and its full fitness centre, not fully used -- in part because the cruise demographic is old, very old. (Symbolically, perhaps, as we joined the early deborders to catch our flight, paramedics were boarding with a stretcher, presumably for a passenger who could not make it out on two legs.) We had read less-than-enthusiastic reviews about the excursions, and so only took one, on Bonnaire. It was fine but not great. So we visited the towns and in one case, rented a car for a bit of island exploration. The free shuttles to town helped keep costs down. Since everything is included, and shuttle/tender service were frequent, there was a temptation not to eat anything on shore and instead head back to the boat for more of its excellent food. I found the staff were truly attentive and competent; and they seemed to be enjoying their work. The cabin was spacious, well-maintained and the two-sink bathroom certainly helped. As we enjoyed the cruise, I checked the price on the cruise I had booked for Dec. 2017, thinking we might extend it. I noticed the price currently was lower than we had committed to pay (though the deposit is fully refundable until 3 months before the cruise.) I questioned the ship's sales consultant and she said I would need to check with the travel agent, which I did, using some of my free internet time. Then I discovered more strange things. There was a special offer on for higher categories in the planned cruise, but for some reason the listed rates were LOWER than we had agreed to pay for our mid-range cabin. These included $999 business class airfare (not insignificant when you are flying to places like Mauritius and Cape Town from North America) and additional savings -- plus a fare base 25 per cent lower than we had confirmed. More emails to the travel agent -- and within hours Crystal confirmed we would indeed be getting much more for much less. This money-savings experience brightened my mood as the ship headed up the Mississippi River to New Orleans on the final day -- a truly amazing experience and certainly a great place to end a cruise. Two days home, and we are already looking forward with anticipation to our next Crystal adventure

Real luxury and relaxation

Crystal Serenity Cruise Review by Publisher1953

1 person found this helpful
Trip Details
  • Sail Date: November 2016
  • Destination: Caribbean
  • Cabin Type: Deluxe Stateroom with Verandah
My wife and I took this cruise (Ft. Laudedale to New Orleans via several Caribbean islands) through a university alumni association group offer. We thought the cruise would be a great opportunity to experience the company before taking another planned cruise from Mauritius to Cape Town next year on Crystal's sister ship, Symphony.

While I had been on one brief cruise (Princess), my wife had never experienced the process, and she immediately appreciated the convenience and luxury of the experience. The "all exclusive" marketing message lived up to reality -- excellent food in the dining room, plus four free meals in speciality restaurants, and several room service meals. We asked for some wine with our dinner in the room once. The steward brought a full bottle unopened -- without the hint of a bar tab. I enjoyed the ship's library (some truly good and recent books) and its full fitness centre, not fully used -- in part because the cruise demographic is old, very old. (Symbolically, perhaps, as we joined the early deborders to catch our flight, paramedics were boarding with a stretcher, presumably for a passenger who could not make it out on two legs.)

We had read less-than-enthusiastic reviews about the excursions, and so only took one, on Bonnaire. It was fine but not great. So we visited the towns and in one case, rented a car for a bit of island exploration. The free shuttles to town helped keep costs down. Since everything is included, and shuttle/tender service were frequent, there was a temptation not to eat anything on shore and instead head back to the boat for more of its excellent food.

I found the staff were truly attentive and competent; and they seemed to be enjoying their work. The cabin was spacious, well-maintained and the two-sink bathroom certainly helped.

As we enjoyed the cruise, I checked the price on the cruise I had booked for Dec. 2017, thinking we might extend it. I noticed the price currently was lower than we had committed to pay (though the deposit is fully refundable until 3 months before the cruise.) I questioned the ship's sales consultant and she said I would need to check with the travel agent, which I did, using some of my free internet time.

Then I discovered more strange things. There was a special offer on for higher categories in the planned cruise, but for some reason the listed rates were LOWER than we had agreed to pay for our mid-range cabin. These included $999 business class airfare (not insignificant when you are flying to places like Mauritius and Cape Town from North America) and additional savings -- plus a fare base 25 per cent lower than we had confirmed. More emails to the travel agent -- and within hours Crystal confirmed we would indeed be getting much more for much less.

This money-savings experience brightened my mood as the ship headed up the Mississippi River to New Orleans on the final day -- a truly amazing experience and certainly a great place to end a cruise.

Two days home, and we are already looking forward with anticipation to our next Crystal adventure
Publisher1953’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Crystal Serenity price drops
250,000+ people have entered their email

Cabin Review

Deluxe Stateroom with Verandah
Cabin B1 8940
Spacious, well appointed and extremely comfortable
Horizon Deck Balcony Cabins