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This was the second time i have been on a cruise with MSC, the first occasion was on Preziosa in September 2015. I can honestly say i was once again disappointed with the quality of the food. The food was never hot or even warm, the food was certainly not at the correct temperature of 75 degrees which is the temperature in line with health and safety. I would love to be a health and safety officer onboard. The menu choice was plentiful in the Al la Carte and also in the buffet restaurant, although once again the food was never hot or warm but on borderline simply cold. This is a real shame as a big part of the enjoyment on holiday is the dinning. The waiters in the Villa Verde restaurant and Bora Bora Buffet were nothing but rude, un happy and looked that they didn't want to be at work and this was the case on everyday whilst we were away. The waiters in the La Reggia restaurant were more helpful and happy and it was delightful to dine with them shame we couldn't of dined there every evening. The drinks package was excellent and I can honestly say this was much better than costa, the range of branded drinks included in the package was superb and highly recommended to buy a package as drinks are otherwise really expensive. The entertainment was also good, thoroughly enjoyed the shows, the only down side was the music in the other bars, as long as you liked the same songs played over and over again and the music being very euro pop/trash then you will love it. Tribute rockstar night started well with the first two songs being Queen and Michael Jackson then it finished and then italian/spanish music continued for the rest of the evening. As much is it is lovely to have your photograph taken we did not like the aggressive approach we found the staff on splendida, grabbing my hand nearly pulling me over is simply not acceptable.Either was the attitude, i wanted to purchase one photograph from the embarkation section which was five photographs for £50 but i didn't like four of them, when i asked to buy one i was told no, i had to buy all five, i said to the young man why can't i buy one photo for £10? they will only get destroyed surely a sale of £10 is better than nothing, he answered "they will be removed as you don't like them", no offer no discussion no nothing, simply rude. I do not agree with the charges MSC wish to charge you once you are in port to use a shuttle bus, this service should be free of charge to the customer as it is MSC's choice of ports it wishes to call at and if the city centres or ports are too large then a free service should be provided as do P&O. Customers should do their research on the port as there are sometimes free shuttle buses within the terminal. The rooms were clean and tidy and were a joy to stay in, I have only stayed in a balcony room and have always enjoyed this. The decor of the ship is beautiful and this is something i love regarding MSC's ships is that they are modern with charm where other ships i have been on have been like buttons illuminations. MSC also allow you to remove the service charge from your on board account which i think is a great option where costa don't.

Minimal Standard Cruising

MSC Splendida Cruise Review by emmasabine

9 people found this helpful
Trip Details
  • Sail Date: November 2016
  • Destination: Mediterranean
  • Cabin Type: Balcony Stateroom – Bella
This was the second time i have been on a cruise with MSC, the first occasion was on Preziosa in September 2015. I can honestly say i was once again disappointed with the quality of the food. The food was never hot or even warm, the food was certainly not at the correct temperature of 75 degrees which is the temperature in line with health and safety. I would love to be a health and safety officer onboard. The menu choice was plentiful in the Al la Carte and also in the buffet restaurant, although once again the food was never hot or warm but on borderline simply cold. This is a real shame as a big part of the enjoyment on holiday is the dinning.

The waiters in the Villa Verde restaurant and Bora Bora Buffet were nothing but rude, un happy and looked that they didn't want to be at work and this was the case on everyday whilst we were away. The waiters in the La Reggia restaurant were more helpful and happy and it was delightful to dine with them shame we couldn't of dined there every evening.

The drinks package was excellent and I can honestly say this was much better than costa, the range of branded drinks included in the package was superb and highly recommended to buy a package as drinks are otherwise really expensive. The entertainment was also good, thoroughly enjoyed the shows, the only down side was the music in the other bars, as long as you liked the same songs played over and over again and the music being very euro pop/trash then you will love it. Tribute rockstar night started well with the first two songs being Queen and Michael Jackson then it finished and then italian/spanish music continued for the rest of the evening.

As much is it is lovely to have your photograph taken we did not like the aggressive approach we found the staff on splendida, grabbing my hand nearly pulling me over is simply not acceptable.Either was the attitude, i wanted to purchase one photograph from the embarkation section which was five photographs for £50 but i didn't like four of them, when i asked to buy one i was told no, i had to buy all five, i said to the young man why can't i buy one photo for £10? they will only get destroyed surely a sale of £10 is better than nothing, he answered "they will be removed as you don't like them", no offer no discussion no nothing, simply rude.

I do not agree with the charges MSC wish to charge you once you are in port to use a shuttle bus, this service should be free of charge to the customer as it is MSC's choice of ports it wishes to call at and if the city centres or ports are too large then a free service should be provided as do P&O.

Customers should do their research on the port as there are sometimes free shuttle buses within the terminal.

The rooms were clean and tidy and were a joy to stay in, I have only stayed in a balcony room and have always enjoyed this. The decor of the ship is beautiful and this is something i love regarding MSC's ships is that they are modern with charm where other ships i have been on have been like buttons illuminations.

MSC also allow you to remove the service charge from your on board account which i think is a great option where costa don't.
emmasabine’s Full Rating Summary
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Dining
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Cabin Review

Balcony Stateroom – Bella
Cabin B1 11066
Clean tidy, good size, excellent bathroom, enough wardrobe space. Need larger TV screens
Tintoretto Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews