I have sailed with four different cruise lines and chose Princess as it coincided with our scheduling.

We were disappointed overall with the cruise. Realistically the company of course was not to blame for the rescheduling due to the Swine flu epidemic in Mexico. They were to blame for the cavalier way they treated the passengers. Cruising aimlessly and slowly in circles in inclement weather around the California coast when it would have been more apropos to journey further on to Puerto Rica was decidedly was the fault of the Cruise Line, they could at least have added enticements in the form of more entertainment.

We arrived on time at the loading pier and sat to await embarkation, we were shocked to find that there were at least three or four hundred preferred customers many who straggled in later and were allowed on first. On reaching our mini suite we found that there were no towels, the beds were separate and the harried steward reluctantly agreed to push them together to make a queen size bed. I don't fault the assigned room steward he was working alone and had what seemed to be far too many rooms to service. The towels when they finally arrived were motel six varieties as were the cheap non absorbent type bathrobes we were given upon asking. We were under the illusion that if one booked a mini suite the towels, bed linen and bathrobes would be of a higher quality  that were afforded the considerably less expensive cabins. We did manage to get more absorbent and considerably better towels when we complained to the desk. The bed linen was not up to the standard of other cruise lines, HAL in particular. To our amazement one evening we found that in lieu of a bottom bed sheet there were two single sheets on the bed placed horizontally. We got to our mini suite around two pm and after an anxious seven hours our luggage finally arrived at our door at nine pm. Read more