We chose this particular cruise because of the itinerary in Australia and New Zealand. This was my second trip on Holland America, the first being to Bermuda and I was hoping for a better experience. First for the positives: the cabin stewards and dinning staff, inclusive of the restaurants and Lido deck, were all very accommodating and attentive to our needs. The cabin, a suite, was very comfortable and well maintained. The ports visited were interesting and a fairly good variety of excursions were offered. Now for the Negatives: There was a definite lack of organization for the excursions and the information provided for the ports of call was not properly vetted. In Melbourne we chose to go ashore on our own. We were told there was a tram that does a city loop and we would be able to get off at different points of interest. We specifically asked if the trams were accessible to a motorized scooter and we were assured that they were. Well......not all are and specifically those that loop the city are not. Unfortunately because of this misinformation our trip to Melbourne consisted of waiting at tram stops to get back to the ship and not being able to see any of the sights (so much for my dream vacation) In Akaroa we chose the Nature Cruise. We took the tender assure and according to the tickets the meeting place for the cruise was the "tender pier". Well we were sent back and forth from one end of the pier to the other before we were finally told that the meeting place was in the middle of the pier. My husband, as well as a number of other guest with disabilities, found it very difficult to get around. The entertainment left a lot to be desired. There were not enough activities during sea days and port days, especially since this was not a warm weather cruise and spend hours at the pool was not optimal. Many of the activities were bunched closed together making it necessary to opt out of some. We originally had a set diner time (asked for a table of 6) but we switched to open seating because we were put at tables that were often empty.......

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Noordam Cruise Review by trurotraveler

5 people found this helpful
Trip Details
We chose this particular cruise because of the itinerary in Australia and New Zealand. This was my second trip on Holland America, the first being to Bermuda and I was hoping for a better experience.

First for the positives: the cabin stewards and dinning staff, inclusive of the restaurants and Lido deck, were all very accommodating and attentive to our needs. The cabin, a suite, was very comfortable and well maintained. The ports visited were interesting and a fairly good variety of excursions were offered.

Now for the Negatives: There was a definite lack of organization for the excursions and the information provided for the ports of call was not properly vetted. In Melbourne we chose to go ashore on our own. We were told there was a tram that does a city loop and we would be able to get off at different points of interest. We specifically asked if the trams were accessible to a motorized scooter and we were assured that they were. Well......not all are and specifically those that loop the city are not. Unfortunately because of this misinformation our trip to Melbourne consisted of waiting at tram stops to get back to the ship and not being able to see any of the sights (so much for my dream vacation)

In Akaroa we chose the Nature Cruise. We took the tender assure and according to the tickets the meeting place for the cruise was the "tender pier". Well we were sent back and forth from one end of the pier to the other before we were finally told that the meeting place was in the middle of the pier. My husband, as well as a number of other guest with disabilities, found it very difficult to get around.

The entertainment left a lot to be desired. There were not enough activities during sea days and port days, especially since this was not a warm weather cruise and spend hours at the pool was not optimal. Many of the activities were bunched closed together making it necessary to opt out of some.

We originally had a set diner time (asked for a table of 6) but we switched to open seating because we were put at tables that were often empty.......
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Cabin Review

Signature Superior Verandah Suite
Cabin SY 8050
Spacious and clean. Enjoyed the large bathroom specifically the jetted tub
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews