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We prefer re-positioning cruises for their normally unique itineraries and they are normally more than the standard 7 day adventures. This cruise embarkation was in Boston which is only an hour flight from Toronto so we could fly out and board the same day. Boarding was a little hectic but manageable. Disembarking in Fort Lauderdale was a completely different story and probably the worst disembarkation we have ever encountered in the nearly 15 cruises with Royal we have been encountered. While luggage was right where it should have been the nightmare began right after that. No one directing where the lines to customs began so it was a mad dash to where you thought you should be and some people ended up in the preferred customer line which was for diamond plus and pinnacle levels only and when told they could not use were hustled back to their line....and what a line it was with probably 20 switch back type lanes that really didn't move with any steady pace. Then to see groups who used porters have their luggage taken a completely different direction and were allowed to cut the line and get through...a total mishandling of clients for sure. Rooms were same as usual (inside for us) but are starting to show some wear and tear. Entertain was just OK withe Love and Marriage show the usual hit. The food was by far the worst we have ever had on any of our Royal cruises. Often cold and normally over cooked and not a great deal of variety. This was our first time trying my time dining but I don't think that that option was why these issues were so noticeable. The bright spot was by far the ports we visited which are all ones we have been to before and they didn't disappoint. We look forward to reading other reviews from this particular cruise to see if we were alone in our observations about these issues.

12 NIGHT BEANTOWN & BEACHES CRUISE

Serenade of the Seas Cruise Review by SteveMcP

3 people found this helpful
Trip Details
  • Sail Date: October 2016
  • Destination: Caribbean
We prefer re-positioning cruises for their normally unique itineraries and they are normally more than the standard 7 day adventures. This cruise embarkation was in Boston which is only an hour flight from Toronto so we could fly out and board the same day.

Boarding was a little hectic but manageable. Disembarking in Fort Lauderdale was a completely different story and probably the worst disembarkation we have ever encountered in the nearly 15 cruises with Royal we have been encountered. While luggage was right where it should have been the nightmare began right after that. No one directing where the lines to customs began so it was a mad dash to where you thought you should be and some people ended up in the preferred customer line which was for diamond plus and pinnacle levels only and when told they could not use were hustled back to their line....and what a line it was with probably 20 switch back type lanes that really didn't move with any steady pace. Then to see groups who used porters have their luggage taken a completely different direction and were allowed to cut the line and get through...a total mishandling of clients for sure.

Rooms were same as usual (inside for us) but are starting to show some wear and tear.

Entertain was just OK withe Love and Marriage show the usual hit.

The food was by far the worst we have ever had on any of our Royal cruises. Often cold and normally over cooked and not a great deal of variety. This was our first time trying my time dining but I don't think that that option was why these issues were so noticeable.

The bright spot was by far the ports we visited which are all ones we have been to before and they didn't disappoint.

We look forward to reading other reviews from this particular cruise to see if we were alone in our observations about these issues.
SteveMcP’s Full Rating Summary
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Cabin Review

Cabin 7551
Just OK with expected inside space but starting to show some wear and tear and in need of some updating.
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Port & Shore Excursion Reviews