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Was very excited to do this river cruise. The staff were very friendly and helpful. When I booked it, assured family member's life threatening food allergy was not a problem and she would be safe. When boarded, the cruise manager, the house manager, the chef and the wait staff all assured us they were aware of the serious allergy and the issues of cross contamination, especially since their kitchen is small and the chef wipes his hands on his apron between dishes. Half way through the cruise, they prepared a meal with the allergen. She was offered an appetizer which she was assured was safe but she did not know was prepared at the same time as the other dish. Within minutes she went into anaphylaxis, had to use 2 EPI pens and the boat pulled over to meet an ambulance. She was treated in a local ER and then returned to the boat. The rest of the trip was ruined. She missed many events and just did not feel good. She ate food she brought with her from that point on. The whole issue could easily have been avoided as they did not have to have include that dish on the menu. They offer both included and "optional" tours during the journey. The optional are guided tours at a price. A couple of the guides were excellent and really informative. The rest were marginal. Many of the tours were places we could have done on our own at a 1/10 of the cost. There was a pressure to tip the guides, the bus drivers and big,big pressure to tip the staff at the end of the trip. Made to change boats the last 3 days due to "maintenance" needs, new staff seemed unhappy and never stopped cleaning the public areas, so we were constantly having to navigate around the vacuums and brooms. Both boats had strange little bed pillows we all made constant jokes about. On the 2nd boat, when first checked in, had to have the bed linens changed 2X due to hair on the sheets and the bath floor mopped as so dirty. The best part of the trip was meeting some delightful other passengers. Loved being on the river, seeing the castles and next time will explore renting a private barge instead.

Disappointing

Viking Vili Cruise Review by French54

7 people found this helpful
Trip Details
Was very excited to do this river cruise. The staff were very friendly and helpful. When I booked it, assured family member's life threatening food allergy was not a problem and she would be safe. When boarded, the cruise manager, the house manager, the chef and the wait staff all assured us they were aware of the serious allergy and the issues of cross contamination, especially since their kitchen is small and the chef wipes his hands on his apron between dishes. Half way through the cruise, they prepared a meal with the allergen. She was offered an appetizer which she was assured was safe but she did not know was prepared at the same time as the other dish. Within minutes she went into anaphylaxis, had to use 2 EPI pens and the boat pulled over to meet an ambulance. She was treated in a local ER and then returned to the boat. The rest of the trip was ruined. She missed many events and just did not feel good. She ate food she brought with her from that point on.

The whole issue could easily have been avoided as they did not have to have include that dish on the menu.

They offer both included and "optional" tours during the journey. The optional are guided tours at a price. A couple of the guides were excellent and really informative. The rest were marginal. Many of the tours were places we could have done on our own at a 1/10 of the cost. There was a pressure to tip the guides, the bus drivers and big,big pressure to tip the staff at the end of the trip.

Made to change boats the last 3 days due to "maintenance" needs, new staff seemed unhappy and never stopped cleaning the public areas, so we were constantly having to navigate around the vacuums and brooms. Both boats had strange little bed pillows we all made constant jokes about. On the 2nd boat, when first checked in, had to have the bed linens changed 2X due to hair on the sheets and the bath floor mopped as so dirty.

The best part of the trip was meeting some delightful other passengers.

Loved being on the river, seeing the castles and next time will explore renting a private barge instead.
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