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This was our first cruise and our first visit to the Caribbean -- we chose it to celebrate our 25th Wedding Anniversary and were not disappointed. The ship is amazing -- very luxurious and very spacious, and it didn't appear busy at all. Often we were the only people in the pool.There was always a quiet corner to escape to, or entertainment if that's what you preferred. The ship truly was understated Scandinavian elegance at its best. We had a Premium Verandah stateroom, and we could't fault anything, from the acres of storage space, to top quality toiletries and a mini-bar replenished daily free of charge. The restaurants were superb, particularly Manfredi's and the Chef's Table. The food at both was delicious and varied. At breakfast and lunch there was so much choice at the buffets, and it was great to have complimentary drinks with lunch and dinner. The main restaurant offered a wide range of food, and we had no problem choosing to sit at a table on our own or with people. On one evening we had to wait ten minutes for a table and were brought glasses of champagne to have whilst we waited. One niggle, we had booked Manfredi's in advance for the evening of our anniversary. Despite checking the booking we were told on the day that we had cancelled it and there was no space available. A big shout out to the Restaurant Manager (Jon) who sorted this out for us and made sure we had a table as originally planned. Suzanne, the cruise director was fabulous and extremely professional (and has a great voice too), and on the whole the entertainment was good (apart from the Abba tribute which was very poor). We didn't chose the ship because of its entertainment, and were pleased with what was on offer. As someone whose business is delivering customer service training I can be very picky and critical about levels of service. I'm pleased to say I couldn't fault the service at all -- it was excellent at all times. The only that didn't live up to our expectations were the included excursions which were quite superficial and short. I'd have liked something more in-depth that wasn't 'jump on a coach, drive to a viewpoint, take pictures at viewpoint, drive to somewhere to spend your money on tatty souvenirs, drive back to the ship'. We were a bit 'islanded' out by the end of the trip and it would have been good to have more variety on the inclusive excursions. The passenger profile was generally older than us (54 and 57 year old Brits), and the majority were American (and, dare I say, Trump supporters). We met some great and interesting people though. On a logistical point (and not Viking's fault) our air routing through Philadelphia fro Heathrow was very tight and we had to run to catch our flight to San Juan. We had also chosen to go to San Juan a couple of days earlier and had booked the two-day extension originally through Viking. When the hotel details came through we were very disappointed to find that it was a standard Hilton, and we were being charged twice the rack rate for the privilege. This needs to be sorted out -- l complained and Viking refunded this element of our trip and we booked the excellent Hotel el Convento in the centre of Old San Juan for half the price. It was easy to get a taxi from the airport to the hotel, and we could walk from the hotel to the ship to board. And much cheaper than what Viking was charging for an airport transfer. Would definitely book with Viking again, thank you for a great trip.

Excellent introduction to cruising with outstanding levels of service

Viking Star Cruise Review by KarenV

11 people found this helpful
Trip Details
  • Sail Date: October 2016
  • Destination: Caribbean
This was our first cruise and our first visit to the Caribbean -- we chose it to celebrate our 25th Wedding Anniversary and were not disappointed.

The ship is amazing -- very luxurious and very spacious, and it didn't appear busy at all. Often we were the only people in the pool.There was always a quiet corner to escape to, or entertainment if that's what you preferred. The ship truly was understated Scandinavian elegance at its best.

We had a Premium Verandah stateroom, and we could't fault anything, from the acres of storage space, to top quality toiletries and a mini-bar replenished daily free of charge.

The restaurants were superb, particularly Manfredi's and the Chef's Table. The food at both was delicious and varied. At breakfast and lunch there was so much choice at the buffets, and it was great to have complimentary drinks with lunch and dinner. The main restaurant offered a wide range of food, and we had no problem choosing to sit at a table on our own or with people. On one evening we had to wait ten minutes for a table and were brought glasses of champagne to have whilst we waited. One niggle, we had booked Manfredi's in advance for the evening of our anniversary. Despite checking the booking we were told on the day that we had cancelled it and there was no space available. A big shout out to the Restaurant Manager (Jon) who sorted this out for us and made sure we had a table as originally planned.

Suzanne, the cruise director was fabulous and extremely professional (and has a great voice too), and on the whole the entertainment was good (apart from the Abba tribute which was very poor). We didn't chose the ship because of its entertainment, and were pleased with what was on offer.

As someone whose business is delivering customer service training I can be very picky and critical about levels of service. I'm pleased to say I couldn't fault the service at all -- it was excellent at all times.

The only that didn't live up to our expectations were the included excursions which were quite superficial and short. I'd have liked something more in-depth that wasn't 'jump on a coach, drive to a viewpoint, take pictures at viewpoint, drive to somewhere to spend your money on tatty souvenirs, drive back to the ship'. We were a bit 'islanded' out by the end of the trip and it would have been good to have more variety on the inclusive excursions.

The passenger profile was generally older than us (54 and 57 year old Brits), and the majority were American (and, dare I say, Trump supporters). We met some great and interesting people though.

On a logistical point (and not Viking's fault) our air routing through Philadelphia fro Heathrow was very tight and we had to run to catch our flight to San Juan. We had also chosen to go to San Juan a couple of days earlier and had booked the two-day extension originally through Viking. When the hotel details came through we were very disappointed to find that it was a standard Hilton, and we were being charged twice the rack rate for the privilege. This needs to be sorted out -- l complained and Viking refunded this element of our trip and we booked the excellent Hotel el Convento in the centre of Old San Juan for half the price. It was easy to get a taxi from the airport to the hotel, and we could walk from the hotel to the ship to board. And much cheaper than what Viking was charging for an airport transfer.

Would definitely book with Viking again, thank you for a great trip.
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Cabin Review

Cabin 5015
Lovely in every way. Plenty of space. Great toiletries. Bathroom spacious. Good to have complimentary mini-bar in room.

Port & Shore Excursion Reviews