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14 night Japan and China Cruise from 16 to 30 October 2016 aboard Celebrity Millennium. From the moment we arrived at Yokohama Cruise terminal to the time we left Celebrity Millennium at Kai Tak, Hong Kong it was one issue after another on the ‘cruise from hell’. Embarkation was a complete shambles taking more than an hour of queuing to get on the ship. I ask myself why we bothered getting on board. Disembarkation was also a complete shambles having a partner who is in a wheelchair and no one from celebrity to assist whilst expecting me to push a wheelchair and two large suitcases. This was despite requesting this in advance and being booked on a supposed half day excursion with central hotel drop off. We will look after you if you book a Celebrity shore excursion was the mantra. Well in reality this did not happen. Standards have certainly slipped dramatically. Is certainly not modern luxury and therefore not true for Celebrity Millennium. The ship is like a disco with blaring music in the main atrium and piped music in oceanview café for example at louder than it needs to be. Encountered discrimination on multiple occasions on board and told in no uncertain terms by the shore excursion staff and then by our friendly cruise director ‘Steve’ wheelchairs not welcome – get a taxi. Therefore we had to do everything ourselves and quite glad we did as we encountered courtesy of the locals including disabled friendly public transport. No maps or written information every issued ahead of ports of call. Glad we did not do the celebrity shore excursions after hearing feedback from fellow passengers of how bad they were and a waste of time. It was well known people were cancelling tour excursions that had been booked in advance. Entertainment was a complete joke. 14 day cruise and on 3 evenings no entertainment other than a film on repeat in the main theatre. No show on the last evening either or entertainment staff around. The company shows were dreadful, one singer who could not sing in tune and another who shouted rather than sung. Dancers looked completed bored and it showed. Cruise director ‘Steve’ openly booed in the theatre on a few occasions when asked if everyone was having a good time was a complete waste of time. The two stooges show (Steve and Drew) each day on TV was not worth tuning into. Food was not good and less and less people each evening in the main dining room. Number of times I had to ask for a sharper knife as meat was so tough. Portions were very small for main meals. Room service breakfast always a surprise of what you got and at what time it would appear. Oceanview café was hit and miss of what was available to eat. Going in after 2.30 pm nothing unless you wanted hamburgers or hotdogs. Not a good welcome back to the ship. Complete lack of respect or regard for passengers. Have your money and they do not care. We paid gratuities up front therefore staff were rewarded for delivering bad service and we paid for it. Captains Club evenings were interesting in sharing how bad the cruise was and the Captain being openly told what people thought. In short despite being Captain's Club Select members - never again are we going with Celebrity cruises. Would rather stay at home than waste our money.

Cruise from hell aboard Celebrity Millennium

Celebrity Millennium Cruise Review by rbrt

11 people found this helpful
Trip Details
  • Sail Date: October 2016
  • Destination: Asia
  • Cabin Type: Deluxe Ocean View with Balcony 2A
14 night Japan and China Cruise from 16 to 30 October 2016 aboard Celebrity Millennium. From the moment we arrived at Yokohama Cruise terminal to the time we left Celebrity Millennium at Kai Tak, Hong Kong it was one issue after another on the ‘cruise from hell’.

Embarkation was a complete shambles taking more than an hour of queuing to get on the ship. I ask myself why we bothered getting on board. Disembarkation was also a complete shambles having a partner who is in a wheelchair and no one from celebrity to assist whilst expecting me to push a wheelchair and two large suitcases. This was despite requesting this in advance and being booked on a supposed half day excursion with central hotel drop off. We will look after you if you book a Celebrity shore excursion was the mantra. Well in reality this did not happen.

Standards have certainly slipped dramatically. Is certainly not modern luxury and therefore not true for Celebrity Millennium. The ship is like a disco with blaring music in the main atrium and piped music in oceanview café for example at louder than it needs to be.

Encountered discrimination on multiple occasions on board and told in no uncertain terms by the shore excursion staff and then by our friendly cruise director ‘Steve’ wheelchairs not welcome – get a taxi. Therefore we had to do everything ourselves and quite glad we did as we encountered courtesy of the locals including disabled friendly public transport. No maps or written information every issued ahead of ports of call.

Glad we did not do the celebrity shore excursions after hearing feedback from fellow passengers of how bad they were and a waste of time. It was well known people were cancelling tour excursions that had been booked in advance.

Entertainment was a complete joke. 14 day cruise and on 3 evenings no entertainment other than a film on repeat in the main theatre. No show on the last evening either or entertainment staff around. The company shows were dreadful, one singer who could not sing in tune and another who shouted rather than sung. Dancers looked completed bored and it showed. Cruise director ‘Steve’ openly booed in the theatre on a few occasions when asked if everyone was having a good time was a complete waste of time. The two stooges show (Steve and Drew) each day on TV was not worth tuning into.

Food was not good and less and less people each evening in the main dining room. Number of times I had to ask for a sharper knife as meat was so tough. Portions were very small for main meals. Room service breakfast always a surprise of what you got and at what time it would appear. Oceanview café was hit and miss of what was available to eat. Going in after 2.30 pm nothing unless you wanted hamburgers or hotdogs. Not a good welcome back to the ship.

Complete lack of respect or regard for passengers. Have your money and they do not care. We paid gratuities up front therefore staff were rewarded for delivering bad service and we paid for it.

Captains Club evenings were interesting in sharing how bad the cruise was and the Captain being openly told what people thought.

In short despite being Captain's Club Select members - never again are we going with Celebrity cruises. Would rather stay at home than waste our money.
rbrt’s Full Rating Summary
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Cabin Review

Deluxe Ocean View with Balcony 2A
Cabin 2A 7085
If you want a restful cruise do not book this stateroom. Crew door in the corridor nearby constant banging, loud voices and sometime shouting from staff at all hours of the day or night.

Stateroom attendant the most unhelpful and obstructive attendant we have ever had onboard a cruise ship. Even refused to take our laundry on a number of occasions despite all the paperwork being filled in correctly in triplicate. Took once to guest relations who arranged for this to be done. Eventually gave up and brought our laundry home.
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