Noordam Cruise Review by pdpair
- Sail Date: September 2016
- Destination: Australia & New Zealand
- Cabin Type: Deluxe Ocean-View Verandah Stateroom
The ship is 10 years old and is showing signs of wear in some areas. The Lido Dining venue needs new furniture. Our cabin was located on Deck 5. It was very comfortable and quiet. The verandah added a lot to our time at sea because the weather was very pleasant most of the journey. Our cabin stewards, Hary & Sri, provided excellent service keeping things spotless and well organized every day. Dinner in the dining room was pleasant and not crowded or noisy during our visits around 8 p.m. Food was good to very good with more than a sufficient variety of choices for a long cruise when menus, by necessity, are repeated. Sanjaya (the maitre' d) and servers Paulus and Dewa provided great service. Abigail provided excellent service in the Pinnacle Bar. Service in the Lido was spotty. There didn't appear to be enough staff to handle rapid turnover of tables at during breakfast. At times, things appeared a bit disorganized. Main Office staff were extremely professional and helpful.
We, and several other passengers, complained about Internet service. Some software upgrades were made to the ship's system shortly after we departed. Following this activity AOL and YAHOO mail-server customers were unable to access email accounts. This situation wasn't rectified before we left the ship. Given the high cost and slow speed of Internet access, this was an unfortunate management decision that created a lot of ill will.
As with our prior HAL cruises, we were impressed by the constant maintenance activity. Paint, varnish and other exterior finishes always look clean and in good repair. This creates an impression of a very well-run ship where passenger comfort and safety are a primary goal.
A well-organized, complete program is published daily. However, the cruise director made at least two announcements, broadcast throughout the ship, each day. When I provided feedback about this he explained it was HAL policy to do this. I understand part of this effort is directed at increasing interest in activities that generate revenue. That said, I believe this is unnecessary, redundant and disruptive.
We greatly enjoyed the captain's daily updates about our position, progress and weather.
The staff work very hard for many hours each day. Nearly everyone had a smile and friendly greeting as passengers approached them in the corridors or public areas. Kudos to HAL! The training and coaching that support these behaviors added a lot to our enjoyment of this cruise.
Overall, I believe we received excellent value. We'll sail with HAL again.
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