This was, without doubt, the worst holiday experience I have encountered to the extent that I asked the ships Customer Services Manager about being let off the ship in Brisbane. We suffered two weeks of beer swilling noisy and foul mouthed people, terrible overcrowding, endless queues, continual RCI bad management, disgusting food, untrained, un-interested and rude staff, highly expensive drinks and tours, lost luggage and a maze of scams and additional charges by RCI.
This is not my first cruise or my first cruise with RCI and so I have a valid basis of comparison.
I've detailed below a few of the problems on the ship for which I hold RCI responsible.
We boarded the boat at 12.45pm and made our way to our cabin, we had booked a junior suite and found the room to be bright, airy and clean with plenty of storage available. The balcony and room were sparsely furnished with uncomfortable furniture and the balcony had not been cleaned. The fridge did not work and the TV choice was poor unless you paid extortionate amounts for films. The bathroom was extremely small and there was no plug in the bath, the tap to the wash hand basin offered no cold water.
Even in a junior suite there was nowhere to eat if you wanted to opt for room services.
We were shocked to find tea and coffee facilities but only bottled water at extortionate cost. There was no cold water for drinking in the bathroom.
Great city, stayed in very nice hotel (Shangri La) lots to see but quite expensive
Trip was overpriced put good, Port Douglas is a must.
Fantastic city.