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This was our 3rd Oasis class cruise Reflection being the newest a part of our decision. Immaculate ship in every aspect with high level of décor and maintenance. Staff and officers as before very friendly and approachable even at the senior levels. Maarten the entertainment director was fantastic a very energetic host who participated in every event. Concierge was a disaster none of the advertised extras were provided in the cabin. Response was they are provided either on second day or on request? So welcome bottle of wine is not provided until day 2? Treats are provided day 2, pillow selection on request and special bath robes felt like rough sand paper. Attendant could not be made to understand they were stuff like rope claiming well concierge robes are like this? Concierge desk a joke went 4 times and people seem oblivious to others, just selfish talking for hours about their life in general while your waiting! Embarkation was a disaster due to the inspection process however, Celebrity choose to let us register only to try to force us to take a coach to a local mall? We and many others refused and there was considerable verbal threats that we had to leave the lounge? While this seems very negative I have to say it was a fabulous cruise overall. Ocean Café food was terrific but suggest you plan well to make sure food remains hot. Opus dining room fantastic however, the odd time the food quality would degrade without warning. Service is at a very high level and very attentive to your every need. Pools are very tiny and people tend to stand in the middle while chatting to people at the side so swimming impossible result more a chat spot! Entertainment and variety very good the main shows were good but to us lacked relevance without some narration or explanation! Towel service the best ever with ample supply at all times too bad some people took 4 to cover their lounger not very considerate? Cabin was excellent on the bump out had a few extra feet of space we thought and balcony was angled to bow and bigger. My rating is high despite these comments to I do recommend trying a Celebrity cruise.

Reflection on our cruise.

Celebrity Reflection Cruise Review by terry35

7 people found this helpful
Trip Details
  • Sail Date: November 2016
  • Destination: Western Caribbean
  • Cabin Type: Concierge Class
This was our 3rd Oasis class cruise Reflection being the newest a part of our decision.

Immaculate ship in every aspect with high level of décor and maintenance. Staff and officers as before very friendly and approachable even at the senior levels. Maarten the entertainment director was fantastic a very energetic host who participated in every event.

Concierge was a disaster none of the advertised extras were provided in the cabin. Response was they are provided either on second day or on request? So welcome bottle of wine is not provided until day 2? Treats are provided day 2, pillow selection on request and special bath robes felt like rough sand paper. Attendant could not be made to understand they were stuff like rope claiming well concierge robes are like this? Concierge desk a joke went 4 times and people seem oblivious to others, just selfish talking for hours about their life in general while your waiting!

Embarkation was a disaster due to the inspection process however, Celebrity choose to let us register only to try to force us to take a coach to a local mall? We and many others refused and there was considerable verbal threats that we had to leave the lounge?

While this seems very negative I have to say it was a fabulous cruise overall. Ocean Café food was terrific but suggest you plan well to make sure food remains hot. Opus dining room fantastic however, the odd time the food quality would degrade without warning.

Service is at a very high level and very attentive to your every need.

Pools are very tiny and people tend to stand in the middle while chatting to people at the side so swimming impossible result more a chat spot!

Entertainment and variety very good the main shows were good but to us lacked relevance without some narration or explanation!

Towel service the best ever with ample supply at all times too bad some people took 4 to cover their lounger not very considerate?

Cabin was excellent on the bump out had a few extra feet of space we thought and balcony was angled to bow and bigger.

My rating is high despite these comments to I do recommend trying a Celebrity cruise.
terry35’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Service
Onboard Experience
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Cabin Review

Concierge Class
Cabin C2 1229
Excellent cabin location and layout. Upper over bed storage takes some effort but works fine.
Lots of sturdy hangers are provided and liked the second fold down rack in the closet for extra storage.
Bathroom excellent, lots of storage options and proper doors on the shower nicer than a curtain
Couch was great very long, assume a queen fold out but did not try to fold it out as not needed
Resort Deck Balcony Cabins, Suite Cabins

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