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MSC offered an outstanding price and, for the price, the cruise was terrific. Had I paid the normal rate, I would have been unhappy. They're working to become more established and I'm sure they're improving day by day. Pros: - The ship is excellent. Great, tasteful decor and an excellent layout. - Staterooms were equally well designed and laid out. - The whole ship had an international atmosphere. I met people from Italy, France, Israel, Sweden, Quebec, Germany... - The bars and bar service were great. - Buffet selection was outstanding, though the food quality was generally "meh". - The spa really worked hard to provide good deals while in port/at sea. I took liberal advantage of cheap chair massages by the pool. - Nice exercise facility, but there was no running track on the ship. - The big shows were elaborate (though not always my style). Cons: - Service was not up to that of other mid-tier cruise lines. Lots of annoyances and problems that eventually became expected. Wildly unpredictable length of time to get food in the dining rooms (and sometimes cold food), problems with booking, embarkation, deliveries to the cabin, accurately recording who attended the safety drill, etc. - The buffet was so popular that available seating was rare at normal meal times. - Food was acceptable at best. The pizza bar became a welcome haven. - Lounge entertainment was rather low end (e.g. one guy with a guitar and synthesizer instead of a combo). Most of the entertainment money seems to have gone into the big shows.

Great ship but lots of annoying service problems

MSC Divina Cruise Review by 562Travelr

4 people found this helpful
Trip Details
  • Sail Date: October 2016
  • Destination: Caribbean
  • Cabin Type: Aurea Balcony Stateroom
MSC offered an outstanding price and, for the price, the cruise was terrific. Had I paid the normal rate, I would have been unhappy. They're working to become more established and I'm sure they're improving day by day.

Pros:

- The ship is excellent. Great, tasteful decor and an excellent layout.

- Staterooms were equally well designed and laid out.

- The whole ship had an international atmosphere. I met people from Italy, France, Israel, Sweden, Quebec, Germany...

- The bars and bar service were great.

- Buffet selection was outstanding, though the food quality was generally "meh".

- The spa really worked hard to provide good deals while in port/at sea. I took liberal advantage of cheap chair massages by the pool.

- Nice exercise facility, but there was no running track on the ship.

- The big shows were elaborate (though not always my style).

Cons:

- Service was not up to that of other mid-tier cruise lines. Lots of annoyances and problems that eventually became expected. Wildly unpredictable length of time to get food in the dining rooms (and sometimes cold food), problems with booking, embarkation, deliveries to the cabin, accurately recording who attended the safety drill, etc.

- The buffet was so popular that available seating was rare at normal meal times.

- Food was acceptable at best. The pizza bar became a welcome haven.

- Lounge entertainment was rather low end (e.g. one guy with a guitar and synthesizer instead of a combo). Most of the entertainment money seems to have gone into the big shows.
562Travelr’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
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Service
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Cabin Review

Aurea Balcony Stateroom
Cabin B3
Great use of space, including liberal storage under the sink.
Cupido Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews