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MSC Preziosa Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
371 Reviews

Lovely ship but depressing crew

MSC Preziosa Cruise Review by John.urie

4 people found this helpful
Trip Details
  • Sail Date: Oct 2016
  • Destination: the Western Mediterranean
  • Cabin Type: Balcony Stateroom

Staying in Spain with our son and daughter we decided to have a Mediterranean adventure. The boarding at Valencia was chaotic and should have warned us as to what was ahead. The ship itself was as could be expected but as my wife was using a wheelchair there were not enough lifts or disabled toilet facilities for the 4500 passengers on board. It took us twenty minutes one evening to get from our cabin to the restaurant. The biggest disappointment was the attitude of the majority of the crew. It seems that they are trained not to smile or to acknowledge our prescence. When we had the meet the senior officers evening not one of them smiled or even looked the remotest bit happy or interested in the passengers. The only exception was our cabin steward who was always happy and friendly. He was the only person we tipped as we removed our compulsory tipping charge from our account due to the miserable attitude of the crew. The buffet was scary especially with the wheelchair. It was like throwing a carcus into a pirhanna pool. Never again. Could go on more but we all agreed that we will never take another MSC cruise even if they paid us

We have had many other cruises with other cruise lines and this definitely was the worst ever. In fact this is the only time we have ever made a complaintl


John.urie's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
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Cabin Review

Balcony Stateroom
Cabin B3 9046

Wanted. Cabin with balcony view but travel agents gave us one with a restricted view. Reception advised unable to move us


Port & Shore Excursion Reviews

Valencia

Very difficult to find the cruise port if you drive. We ended up in the commercial port

Marseille

Took the shuttle bus and enjoyed a very sunny afternoon watching the world go by

Genoa

Took a taxi to portofino. Excellent driver full of local knowledge.

City Tour

Lovely city and an excellent guide in Simone

View All 349 City Tour Reviews
Malta (Valletta)

Took hop on hop off bus really glad we did as excellent tour


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John.urie
1 Reviews Written
4 Helpful Votes
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