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Although still quite good, a two year hiatus from SeaBourn certainly highlighted a decline in service. Corporate "cutting" is evident, with the service especially. As the top end of the Carnival line one would think the bean counters would leave this one alone. Not so. Less servers and less competent (trained?) servers compared to our two Seabourn cruises in winter of 2014. Not saying people didn't try hard, but the reduction in server to guest ratio has the staff scrambling and forgetting requests as the order of the day. Multiple requests to get a food item fixed or an accompaniment are required. We had to send dinner back multiple times on multiple nights. The TK restaurant closest resembles the "Old Seabourn" and should be the model for the ship. All other areas are totally de-personalized. The one thing that sticks in my head from a few years back in that one server told us that on Seabourn they do not say no. Now, they have no issue with it. We had been anticipating a return for months. There are lots of luxury cruise lines out there, it appears Seabourn is happy no longer standing above the crowd. We had fun, but will certainly shop around before returning.

Slow Decline

Seabourn Quest Cruise Review by Ronster737

6 people found this helpful
Trip Details
Although still quite good, a two year hiatus from SeaBourn certainly highlighted a decline in service. Corporate "cutting" is evident, with the service especially. As the top end of the Carnival line one would think the bean counters would leave this one alone. Not so. Less servers and less competent (trained?) servers compared to our two Seabourn cruises in winter of 2014. Not saying people didn't try hard, but the reduction in server to guest ratio has the staff scrambling and forgetting requests as the order of the day. Multiple requests to get a food item fixed or an accompaniment are required. We had to send dinner back multiple times on multiple nights. The TK restaurant closest resembles the "Old Seabourn" and should be the model for the ship. All other areas are totally de-personalized.

The one thing that sticks in my head from a few years back in that one server told us that on Seabourn they do not say no. Now, they have no issue with it.

We had been anticipating a return for months. There are lots of luxury cruise lines out there, it appears Seabourn is happy no longer standing above the crowd. We had fun, but will certainly shop around before returning.
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