Celebrity Summit Review

4.0 / 5.0
2,484 reviews

Terrible Service/Experience All Around

Review for Bermuda Cruise on Celebrity Summit
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misskrissy27
2-5 Cruises • Age 40s

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Sail Date: May 2016

Ship was very outdated, not a whole lot of entertainment. At night, it was dead, no one out and about. Definitely geared towards an older crowd.

I bought my friend a birthday package, didn't get it until the day AFTER her birthday. Then, didn't get the breakfast I had ordered either. Got the cake DAYS later. They didn't seem to care, no refund, not even an I'm sorry. Horrible service. Spa experience...well, it was an experience. My therapist almost fell on the floor, she left the room twice. The room was bright, and I felt like I was in a Dr.'s office. My friend also got a massage, all she heard throughout her massage were weights slamming due to being next to the gym. Not enjoyable at all.

Best part about this cruise was being off the ship in Bermuda. Bartenders were very good on the ship, one of the only positives on the ship.

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