We decided to go on a cruise as we had never been before and thought it would be something different. We choose Harmony of the Seas as it was one of the newer ships and it looked beautiful!
On first sight the ship looked beautiful and much bigger than expected! Boarding the ship was very efficient and hassle free with very helpful staff; we were in our room within half an hour. We had booked a junior suite which was spacious and very clean, our bags were delivered to our room very quickly by friendly staff - Paulo was to take care of our room for the duration of our stay, he was courteous and professional.
On exploring the ship we discovered if we wanted to dine in the main dining room we would need a reservation or else we would need to queue, we had paid for my time dining which at the time of booking we understood we could dine when we wanted - a complete waste of money!! When we eat in the dining room although the food was great it was cold due to the high volume of people, the waiting staff were courteous but often embarrassed by the long waiting time and dishes being returned. The buffet offered lots of variety but seating was difficult.