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This cruise was a disaster from the moment we stepped on the ship till we stepped off. We had been planning this cruise for year with two other couples that we would be traveling with. My husband and myself were very excited because we had never done a river cruise before, and heard how beautiful it is as you travel down the river. This trip needless to say has been the worst vacation that we have ever been on. This trip also cost us many thousands of dollars. We embarked the ship on Sunday afternoon spending the afternoon settling into our room. On Monday morning we spent the day in Budapest and at night took The sites traveling down the river banks of Budapest. The next day we were to arrive in Bratislava Slovakia that did not happen. We ended up in a town in Slovakia that was not on our itinerary and we were told the night before that a ship had rammed into the side of the first set of locks that we were supposed to go through and that we would have to stay at this town until the locks were repaired. Well come to find out they knew about these locks before we set sail from Budapest and never informed us until after. They gave us the option to get on a bus the following morning and drive to Bratislava Slovakia, but unfortunately I Get motion sickness and have a really hard time riding in a bus. So that day we chose to stay back. They had nothing for us to do on the ship so we walked into town. They informed us again that night that we would have to stay there again because the locks were not repaired and that they had no idea when they would be. The following day they were going to Vienna again on a bus and let me tell you these bus rides were 2 1/2 to 3 hours each way. We did not want to sit on the ship another day so we decided to take a chance and see how I did on the bus ride. It was hell! It took us three hours to get there we were rushed to try to see things and then another three hours back, we were supposed to have a special dinner on the ship that night and we ended up being late. That night they informed us that the locks have been fixed and that once they were filled up with water we would be able to go through them. So sometime in the night we set sail and the next morning we woke up sitting in front of the locks. We were informed that we would not be able to get off the ship that day because as soon as the locks were filled we would be able to travel. Well that did not happen. That night which is Thursday we were told that we would have to disembark the very next morning at 8:30 AM. We were furious! We spent thousands and thousands of dollars on a trip that the only thing was taking a bus ride to Vienna. We demanded for them to get us private cars to take us to our last destination of our vacation which was Prague. They told us that night that our options were to take a bus back to Vienna spend the night there take another bus to the Passua Germany and then move on to our extension in Prague. This was unexceptable. To try and make a long story short even though the damage that happened to the locks was not Uniworlds fault they could've told us before we left Budapest that the damage had been done to the locks and that we could've had an option to cancel the trip and book it at another time. They did not do that they continued on and we had no river cruise. And the many days that we spent on the cruise ship they had no extra activities, they had only one massage therapist, so we sat there. Uniworld should've communicated much better with us and had given us a choice. Out of $23,000 Uniworld has only given us back $7200 and 50% off of another cruise, they refuse to reimburse us for anything else. I think it's a disgrace! And you can bet that I will never be on another river cruise again even if they gave it to me. When you take a river cruise there's no guarantees that you will get to any of your destinations, because anything can happen. My suggestion if you want to take a cruise do it on the open water.

Disaster

River Beatrice Cruise Review by loriwilder

4 people found this helpful
Trip Details
This cruise was a disaster from the moment we stepped on the ship till we stepped off.

We had been planning this cruise for year with two other couples that we would be traveling with. My husband and myself were very excited because we had never done a river cruise before, and heard how beautiful it is as you travel down the river. This trip needless to say has been the worst vacation that we have ever been on. This trip also cost us many thousands of dollars.

We embarked the ship on Sunday afternoon spending the afternoon settling into our room. On Monday morning we spent the day in Budapest and at night took The sites traveling down the river banks of Budapest. The next day we were to arrive in Bratislava Slovakia that did not happen. We ended up in a town in Slovakia that was not on our itinerary and we were told the night before that a ship had rammed into the side of the first set of locks that we were supposed to go through and that we would have to stay at this town until the locks were repaired. Well come to find out they knew about these locks before we set sail from Budapest and never informed us until after. They gave us the option to get on a bus the following morning and drive to Bratislava Slovakia, but unfortunately I Get motion sickness and have a really hard time riding in a bus. So that day we chose to stay back. They had nothing for us to do on the ship so we walked into town. They informed us again that night that we would have to stay there again because the locks were not repaired and that they had no idea when they would be. The following day they were going to Vienna again on a bus and let me tell you these bus rides were 2 1/2 to 3 hours each way. We did not want to sit on the ship another day so we decided to take a chance and see how I did on the bus ride. It was hell! It took us three hours to get there we were rushed to try to see things and then another three hours back, we were supposed to have a special dinner on the ship that night and we ended up being late. That night they informed us that the locks have been fixed and that once they were filled up with water we would be able to go through them. So sometime in the night we set sail and the next morning we woke up sitting in front of the locks. We were informed that we would not be able to get off the ship that day because as soon as the locks were filled we would be able to travel. Well that did not happen. That night which is Thursday we were told that we would have to disembark the very next morning at 8:30 AM. We were furious! We spent thousands and thousands of dollars on a trip that the only thing was taking a bus ride to Vienna. We demanded for them to get us private cars to take us to our last destination of our vacation which was Prague. They told us that night that our options were to take a bus back to Vienna spend the night there take another bus to the Passua Germany and then move on to our extension in Prague. This was unexceptable.

To try and make a long story short even though the damage that happened to the locks was not Uniworlds fault they could've told us before we left Budapest that the damage had been done to the locks and that we could've had an option to cancel the trip and book it at another time. They did not do that they continued on and we had no river cruise. And the many days that we spent on the cruise ship they had no extra activities, they had only one massage therapist, so we sat there. Uniworld should've communicated much better with us and had given us a choice. Out of $23,000 Uniworld has only given us back $7200 and 50% off of another cruise, they refuse to reimburse us for anything else. I think it's a disgrace! And you can bet that I will never be on another river cruise again even if they gave it to me. When you take a river cruise there's no guarantees that you will get to any of your destinations, because anything can happen. My suggestion if you want to take a cruise do it on the open water.
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